Christine Cea
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CRM Vendor: Most Companies are Still Only at the Listening Stage in Social Media - Posted June 18, 2010
This post was written by Nancy Lazarus, contributor to PRNewser.
That was the assessment of Esteban Kolsky, Principal and Founder of thinkJar, a customer relationship management (CRM) advisory firm.
Kolsky, a former Gartner research director, was speakin... [PRNewser]
