Frank Eliason

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Spotted around the media universe

Corporate Customer Service Doesn't Set the Bar High Enough - Posted November 10, 2011
"Often companies think their customer service experience is better than it really is. However, most corporate customer support fails because it's not human and is run through the marketing or PR departments." That was the stark assessment of Frank Eliason... [PRNewser]

Citigroup Wants to Be a Bank You Can Trust -- and Follow on Twitter - Posted January 6, 2011
It's no coincidence that Citigroup now has a Facebook page, YouTube videos, and blogs behind it. The bank's even tweeting, under the guidance of ... [PRNewser]

Comcast Employees Give Video Tribute To Frank Eliason - Posted July 30, 2010
... [PRNewser]

NPR's Bob Garfield Booked to Keynote PRSA - Posted July 17, 2009
NPR "On the Media" host, AdAge columnist and author Bob Garfield will keynote the annual PRSA conference this fall. Garfield gained some extra notoriety by publicly shaming Comcast... [PRNewser]

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