Thor Muller

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Spotted around the media universe

Freemium Summit East: Business Freemium Customer Satisfaction - Posted October 25, 2010
Not providing customer support for free versions of your applications "is ass-backwards," according to Get Satisfaction founder and chief technology officer ... [WebNewser - SocialTimes.com]

PRWeek EIC: Social Media's Influence 'Terrifying, But Ultimately Edifying' - Posted December 10, 2008
PRWeek EIC Keith O'Brien discusses customer service and branding at mediabistro.com's Social Media Panel. Here's something to think about next time a customer service line puts you on hold: Online networking is quickly making happy customers a top priority for media companies. Tuesday night's mediabistro.com panel discussion "The Customer is the Company"... [FishbowlNY]

Can't Get No Customer Satisfaction? Learn How - Posted December 9, 2008
"Newspapers, magazines, and editors ignore crowdsourcing at their own peril," Wired's Jeff Howe told mediabistro.com in a recent ... [FishbowlNY]

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