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Publication or Company ICMI
Job Title Sales Account Manager
Industry Sales/Advertising Sales
Salary Competitive
Benefits
Job Duration Full Time
Job Location New York, NY
Job Requirements Are you a Sales or Account Executive with advertising, online or events experience looking for a promotion or for your next big opportunity?

ICMI is searching for a dynamic, aggressive, and goal driven Account Manager who will be responsible for selling sponsorships and advertising for ICMI Events and Community Services (includes online, research, webinars) serving the Customer Care market. This position will be responsible for prospecting, closing, managing, and up selling named accounts and new business – consisting of small to mid-size and select large accounts. The focus is to grow business while maintaining excellent customer care to a pre-determined list of accounts. Interested candidates must be ready to hit the ground running and have proven experience with prospecting, cold calling, cross selling, up selling, and of course, closing deals within a 30 to 60 day sales cycle. Qualities that will make you stand out from the rest include being: highly self motivated, willing to travel, a collaborative team player, a good listener, resourceful, and most importantly: a people person. Apply today if you are up for this challenge!

Responsibilities
• Proactively positioning the value of events, online and related opportunities to clients and prospects – selling over the phone, and via email; closing new business and upgrading existing clients.
• Responding to client inquiries – non-sales but essential activities
• Lead generation and prospecting to be done independently of the manager
• Maintaining Salesforce database for own opportunities.
• Internal communication – Responding to queries and reports
• Self-education on market and clients related information, internal and external sales training
• Miscellaneous Admin duties for own accounts.
• Collaborating with events team, marketers and sales director to pre-qualify and prioritize clients prior to industry events and training classes in order expedite the sales process and manage everyone’s time efficiently.
• Managing post-event communications, including scheduling follow-up appointments as appropriate, and report on progress with event prospects on a regular basis (ie: up to 6 months after the event)
• Managing proposal, statement of work, and contract process.

Qualifications
• Bachelors degree with 2-4 years professional sales, ideally in B2B advertising, online and/or events
• Poised and professional with excellent relationship-building and written and verbal communication skills
• Exceptional and proven ability to identify key sales opportunities and close business.
• Strong ability to multi-task in a team-driven, dynamic environment
• Solid understanding of business concepts and ability to quickly and effectively learn industry-specific terminology and ICMI-specific solutions

This position will likely be home office, but the NY and CO areas are preferred.
About Our Company The International Customer Management Institute (ICMI), a division of UBM Live, is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
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