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 e-Book Operations and Client Service Coordinator send this job to a friend 
Publication or Company Hachette Book Group
Job Title e-Book Operations and Client Service Coordinator
Industry Book Publishing, Internet/Online/New Media, Other Publishing
Benefits 401K/403B, Dental, Health
Job Duration Full Time
Job Location New York, NY
Job Requirements The e-Book Operations and Client Service Coordinator will oversee product development and operations for EPUB-based special projects for the Hachette Book Group and distribution clients. This position reports into the eBook Product Development Manager. The ideal candidate will have experience in all of the following areas: XML, ONIX, EPUB, and e-book production.


• Coordinate day-to-day production for all third-party titles distribution clients who elect to have Hachette produce content for them;
• Help coordinate HBG digital projects including: illustrated titles, digital-only, enhanced e-books, and other special edition EPUB-based products, with Product Development Manager;
• Manage schedules and inventory control for special and client-based digital projects;
• Function as primary contact for internal production teams and vendors for assigned projects;
• Oversee QA of special projects in partnership with editorial and managing editorial teams; manage QA directly for third-party clients;
• Implement and monitor distribution client standard design protocols;
• Serve as primary point of contact for distribution clients in support of HBG distribution business


• Bachelor's degree
• 2-3 years experience in digital publishing
• Strong knowledge of with Outlook, Excel, Access
• Experience with XML, ONIX, EPUB, OeB, and other e-book-related data formats
• Experience in trade book publishing and production processes related to e-book creation
• Excellent communication and interpersonal skills
• Candidate must be detail- and accuracy-oriented and have the ability to balance many projects in a fast-paced, deadline-driven environment while maintaining high standards of quality

• Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience
• Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
• Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements
About Our Company ABOUT US:

Hachette Book Group (HBG) is a major US trade publisher and a division of Hachette Livre, the second largest publisher in the world. HBG is headquartered in New York, with offices in Boston, MA, Lebanon, IN, and Nashville, TN. HBG publishes under the divisions of Little, Brown and Company, Little Brown Books for Young Readers, Grand Central Publishing, Orbit, Hachette Nashville and Hachette Digital.

Our bestselling authors include Ansel Adams, Sherman Alexie, Julie Andrews and Emma Walton Hamilton, Paolo Bacigalupi, David Baldacci, James Bradley, Sandra Brown, Marc Brown, Peter Brown, Christopher Buckley, Stephen Colbert, Michael Connelly, Jeffrey Deaver, Ellen DeGeneres, Ted Dekker, Nelson DeMille, Emily Dickinson, Emma Donoghue, Jimmy Fallon, Tina Fey, Jonathan Safran Foer, Cornelia Funke, Malcolm Gladwell, Jane Goodall, Seth Grahame-Smith, Chelsea Handler, Lisi Harrison, Christopher Hitchens, Mary Ann Hoberman, David Jeremiah, Sebastian Junger, Maira Kalman, Carole King, Dr. Martin Luther King, Jr., Karen Kingsbury, Nelson Mandela, Steve Martin, John Maxwell, Patrick McDonnell, Brad Meltzer, Joyce Meyer, Stephenie Meyer, Joel Osteen, Todd Parr, James Patterson, Jerry Pinkney, Keith Richards, J.D. Salinger, Stacy Schiff, Alice Sebold, Amy Sedaris, David Sedaris, Anita Shreve, Anne Rivers Siddons, Lemony Snicket/Daniel Handler, Nicholas Sparks, Jon Stewart, Trenton Lee Stewart, Laini Taylor, Scott Turow, David Foster Wallace, Evelyn Waugh, Andrew Weil, Don Yeager and Cecily von Ziegesar.

In addition to selling and distributing its own imprints, HBG provides a wide range of custom services to third party publishers, such as distribution, fulfillment, digital and sales services. Some of HBG’s clients include: Harry N. Abrams, Amazing People Club, Chronicle Books, Disney Book Group, Filipacchi Publishing, Gildan Media, Guinness World Records, Hachette UK, InnovativeKids, Marvel, Octopus Books, Oxmoor House, Peterson’s, Phaidon Press, Time Home Enter
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