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 Community Specialist/Assistant Editor send this job to a friend 
Publication or Company ICMI - a division of UBM Live
Job Title Community Specialist/Assistant Editor
Industry Corporate/Institutional/Technical Writing, Editorial
Job Duration Full Time
Job Location Raleigh, NC
Job Requirements At ICMI and icmi.com, we’re reinventing our content every day through almost any imaginable format. We boast one of the biggest content websites for the call center community with over 95,000 monthly page views. With the help of our vast network of industry professionals, we are publishing practitioner stories, expert angles, live broadcasts, online videos, and much more! As such, we are looking for an innovative thinker who can not only write and project manage, but who can network and strongly motivate others to engage daily with ICMI’s content, online community forums, and networking tools.

This multi-tiered position includes:

- Owning the execution of the deadline-driven editorial calendar
- Producing original online content and newsletters
- Editing and proofreading our contributed content and sales-designed commissioned projects
- Leading Community outreach via social media and forums
- Managing all project-related deadlines and editing to ensure content is timely and relevant and forging relationships with our network of industry experts and commissioned project clients to expand our content contributor base

We need a community specialist who:

• Is driven to innovate! Online business content must be approached differently from its inception through the storytelling process. This editor will work directly with contributors and practitioners to generate compelling online content for icmi.com
• Will bring exceptional editing skills to ensure clarity, proper context, appropriate organization and structure, and quality – including helping to hone the crafts of writing and editing from contributors
• Will prepare weekly newsletters and post content daily on icmi.com and social networks
• Is driven to lead an engaged community through social networks and forums
• Will bring exceptional project management skills to the team ensuring underwritten projects (sales projects) have timelines, and that the timelines are met
• Will collaborate with relevant team members to communicate program deadlines and milestones for underwritten projects
• Will set up Webinars and Educasts through On24 software
• Can serve as the client liaison for projects, book speakers, and assist marketing in meeting registration goals

• BA/BS in English, Journalism, or Communications
• 1-3 years as journalist/editor/copy writer
• Strong writing and editing skills (including a keen eye for detail and consistency)
• Strong project and people management skills
• Proven community management skills (social media, online communities)
• Customer service/call center experience a BIG plus
• Must be proficient in all desktop office applications (Word, Excel, PowerPoint)

Location: Home Office in Raleigh or Wilmington, NC or ICMI Headquarters’ Office in Colorado Springs, CO
About Our Company The International Customer Management Institute (ICMI), a division of UBM Live, is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
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