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Publication or Company Guinness World Records
Job Title Client Services Manager
Industry Book Publishing, Entertainment, Marketing, Other Publishing, Sales/Advertising Sales, NY
Salary Under $55,000
Benefits 401K/403B, Bonuses, Dental, Health
Job Duration Full Time
Job Location New York, NY
Job Requirements JOB PURPOSE:
To market and sell record services packages (adjudications) to record claimants
Account management for said clients
Marketing and operational support for the adjudication business under the guidance of the Head of RMT
Travel to adjudicate record attempts across the U.S. and occasionally globally; become an ambassador of the GWR brand
PRINCIPAL ACCOUNTABILITIES:
Respond to adjudication requests received through the website
Proactively reach out to claimants to upsell basic adjudication interest as well as sell adjudication packages to prospective new clients
Manage corporate accounts of past and future customers of GWR brand
Achieve Records Management Team (RMT) sales in the assigned territories according to the given targets
Liaise with potential customers to suggest possible record ideas suitable for the adjudication event within the array of all GWR Corporate Services
Build long-term relationships with third parties for recurring business
Support the adjudication business with research, data mining and administrative tasks
Represent and protect the integrity of the GWR brand in interviews, press conferences, and record attempts.
Obtain all necessary record related information from RMT/Adjudications Team to be able to adjudicate record attempts professionally.

RELEVANT EXPERIENCE:
2-3 years account management experience, preferably in sales, marketing, advertising, events, or PR. Candidates with experience working in sales/marketing in-house are also encouraged to apply

DESCRIBE SPECIFIC SKILLS AND EXPERIENCE:
Enthusiastic personality with a passion for the Guinness World Records brand
2-3 years sales experience, particularly with U.S.-based consumers, both individually and on an accounts/agency level
Experienced in customer service, with the general public as well as business to business
Outspoken, articulate and comfortable to speak and deal with the media including potential TV appearances
Presentable and professional appearance
Excellent communicator, both verbally and in writing. Fluent Spoken and Written English, clear English suitable for TV
Fluency in Portuguese and/or Spanish preferred but not required
Self-confident and decisive attitude
Cultural sensitivity
Able to communicate effectively to anyone, in any environment and flexible to accept frequent changes and unexpected circumstances
Passionate and driven about achieving business success
Ability to manage multiple projects simultaneously

JOB CHALLENGES:
Self-motivated, owning many projects at the same time while maintaining periodic travel
Dealing with unexpected circumstances and being flexible
Taking responsibility for decisions on records that need to be taken independently; being honest
Attention to detail and manage adjudications in their complexity
Escalation of services to a wide range of client demographics.
About Our Company The global authority on record-breaking achievement.
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