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Publication or Company Draftfcb
Job Title Community Manager With Strong Writing Skills
Industry Advertising Agency, Marketing, Social Media
Salary
Benefits
Job Duration Full Time
Job Location Chicago, IL
Job Requirements Who is a Community Manager? Someone who creates and maintains meaningful customer relationships in the social media space on behalf of a corporation or brand.



Our Community Manager leverages their understanding of social platform nuances, ability to communicate through a brand filter, and in-depth knowledge of available content and resources to help foster dialogue within the community, maximize customer engagement, and quickly resolve any issues should they arise. He/She must have real experience in the hands-on execution of conversational marketing in the social media space online communities, Twitter and Facebook. Of course, this person is not only proficient in all things digital/social, but is also an excellent conversationalist, writer, and host.

the position:

-Manage and execute brand presence on client-owned social media platforms
-Help execute on content strategy create posts/status updates, foster dialog, answer questions and resolve conflicts
-Respond to questions posed in social forums; represent the brand in a friendly, knowledgeable manner
-Identify Influencers and develop a rapport with them
-Update ancillary platforms (i.e., YouTube and Flickr) with relevant UGC requires discovery of content, securing permission and inclusion as favorite
-Manage incoming content select the most relevant content, tag it for the appropriate audience, ensure delivery to the appropriate team
-Resolve/elevate issues when they arise within the communities
-Create unique applications, promotions, and messages within each community
-Secure permission for third-party content where required
-Report on platform activity weekly updates, issue elevation, ID key opportunities
-Support the Program Director in the development and execution of multi platform social media strategies, editorial calendars and tactical plans


the personality:

-Extremelyonline savvy socially active online with a solid understanding of social media and the dynamics of community interaction
-A strong written and verbal communicator written samples required
-Assertive and resourceful with a proven track record of getting things done
-Able to excel with minimal supervision and strong attention to detail
-Exceptional at setting and driving schedules, acquiring resources, completing projects on time, multi-tasking and just plain getting the most out of people
-An active participant in a broad mix of social media platforms
-Experience executing larger social campaigns
-A guru in online marketing, online community management and influencer outreach
-1-2 years experience in social media/PR/online community management role (or relevant internship)
About Our Company Launched in mid-2006, Draftfcb is a new breed of agency the first global, behavior-based, holistic marketing communications organization operating against a single P&L, one which places an equal emphasis on creativity and accountability. Draftfcbs global network encompasses 157 offices in 97 countries and includes dual headquarters spanning both Chicago and New York. Draftfcb is a member of the Interpublic Group of Companies (NYSE: IPG).




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