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 Senior Technical Support Analyst send this job to a friend 
Publication or Company Cambridge University Press
Job Title Senior Technical Support Analyst
Industry Book Publishing, Internet/Online/New Media, Non-profit, Other Publishing, Teaching/Academia, Web Development
Salary Competitive
Benefits 401K/403B, Bonuses, Dental, Health
Job Duration Full Time
Job Location New York, NY
Job Requirements Cambridge University Press, a leader in academic publishing, seeks a Senior Technical Support Analyst to join our Platform Technologies team. Primary responsibilities include providing customer technical support for Web products, testing new Web products as we develop them, and gathering requirements/writing specs for new Web products.

Candidates must possess excellent written and verbal communication skills, attention to detail, and follow-through: Technical Support team members must “own” an issue from the time it’s raised through resolution. The ability to quickly learn new software programs is essential, as is experience with e-mail, MS Office, and standard web browsers (e.g. Firefox). Publishing experience is desired, along with a background in business analysis and/or customer services, and/or experience testing software.

Cambridge offers rewarding career opportunities with competitive salaries and excellent benefits in a positive and supportive environment. For consideration, submit cover letter with salary requirements and resume by e-mail to newyorkjobs@cambridge.org, or by postal mail to: Human Resources; Cambridge University Press; 32 Avenue of the Americas; New York, NY 10013.

Equal Opportunity/Affirmative Action Employer

About Our Company Cambridge University Press is the publishing business of the University of Cambridge, one of the worlds leading research institutions. It is the oldest publisher and printer in the world, having been operating continuously since 1584.

We aim to further, through publication and printing, the University of Cambridge's own objective of advancing learning, knowledge and research worldwide. Today, this transformative mission is realized through our commitment to innovation and enterprise, placing us at the cutting-edge of electronic delivery in a world that looks increasingly to digital content and networked access not only to books and journals but to a range of other pedagogic services.

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