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 Custom Research Director Job
Publication or Company The New York Times Newspaper
Job Title Custom Research Director Job
Industry Internet/Online/New Media, Newspapers, Research and Development
Salary Negotiable
Job Duration Full Time
Job Location New York, NY
Job Requirements Job Description:

Director of Customer Research is a position in the Customer Insight Group which is responsible for research and analytics for all New York Times offerings, including the website, apps and newspaper. The ideal candidate is a highly strategic, results-oriented individual who will assume a leadership role in the Customer Insight Group. As the company continues to evolve from a print newspaper to a multi-channel news and information provider, the Director of Customer Research will be responsible for designing and executing innovative and actionable research to support strategic initiatives throughout the organization


- Design and implement qualitative and quantitative studies to generate actionable consumer insights to support Product, Marketing, Strategy and Advertising Sales teams
- Lead the effort in developing consumer insights to guide the Times' international growth initiatives
- Provide research-driven insights to inform new product development
- Aggressively position the NYT newspaper and nytimes.com versus competitors, and maintain The New York Times' position as a thought leader
- Partner with the Marketing team to support ongoing efforts to increase print and digital subscription sales
- Identify and implement new tools and techniques to increase the speed at which insights are generated and reported
- Collaborate with web and customer analytics, user experience research, and other insights teams to provide a holistic view of our users, readers and customers.
- Support, as needed, senior New York Times management.

- At least 8 years experience in advertising research, and at least 4 years experience managing a team.
- Experience in providing insights into consumers’ cross-platform use of traditional and new media channels (print, television, internet, mobile, social, tablets, etc.).
- A four-year college degree is required, with an advanced degree preferred.
- Excellent written and verbal communication skills. Extensive experience in public speaking and business presentations.
- Experience in web media and preferably cross-platform media companies.
- Involved in industry organizations and interest in growing leadership profile.
- Strong interpersonal skills and ability to interact effectively with clients, vendors, sales, marketing staff, writers and senior management.
- Ability to think strategically and develop creative solutions to research challenges.
- A passion for The New York Times.
- A sense of humor is essential.


Company Information:

The New York Times Company, a leading global, multimedia news and information company with 2012 revenues of $2.0 billion, includes The New York Times, the International Herald Tribune, The Boston Globe, NYTimes.com , BostonGlobe.com , Boston.com, and related properties. The Company’s core purpose is to enhance society by creating, collecting and distributing high-quality news and information.

EEO Statement:

The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.
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