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 Manager, Sales Training and Enablement send this job to a friend 
Publication or Company Pandora Media Inc.
Job Title Manager, Sales Training and Enablement
Industry Sales/Advertising Sales
Salary Leave Blank
Benefits
Job Duration Full Time
Job Location Oakland, CA
Job Requirements The Manager of Sales Training and Enablement at Pandora will help drive the transformation of our hyper-growth sales team into a world-class sales organization through best-of-breed sales training, learning and enablement strategies, smart productivity tools, ongoing measurement, testing, and communication. The Manager will be responsible for helping to shape the team’s sales training strategy and approach. He/she will build and facilitate training and enablement programs, plus manage the execution of training events and communication moments, all while creating great relationships and partnerships with fellow Pandora colleagues. This Manager will have deep knowledge of sales and media, bringing experience in either radio or digital sales to the Sales Training & Enablement team.

RESPONSIBILITIES INCLUDE:
SALES TRAINING STRATEGY AND APPROACH
  • Work closely with Sr. Director and Sales Leaders to continually evolve and develop the Sales Training and Enablement strategy for Pandora.

  • Be a strategic partner to our colleagues in Product Packaging and B2B Marketing. Act as the voice-of-sales and a chief advocate for the sales organization.

  • Be up-to-speed on latest learning technologies and approaches in the marketplace. Conduct research and collect input on the latest trends and tools being used.

  • Establish benchmarks and measurement strategies. Oversee the facilitation of surveys, testing, assessments, and certification programs. Assess results and make recommendations.


CROSS-FUNCTIONAL COLLABORATION
  • Work alongside Sales Directors and sellers in the field, attending sales calls, conducting ongoing needs assessments, and talking to advertisers. The Manager will be required to establish strong relationships with the sales leaders. He/she will fully immerse into the life-of-a-seller in order to best understand best practices, challenges, and solutions.

  • Work cross-functionally with internal subject matter experts in order to cultivate a working knowledge of Pandora systems, products, and processes. The Manager will be responsible for facilitating select modules on these subjects, and ensuring this knowledge is translated into sales training and tools for sellers.

  • Scope and build sales enablement materials for product and marketing launches. He/She will be closely aligned to B2B Marketing and Product Packaging to produce street-smart messaging, insights, and tools for sales readiness.

  • Partner with our L&D teammates in Pandora Human Resources to ensure consistency and alignment across all Pandora learning and development functions.

  • Partner with IT to ensure seamless deployment and utilization of the Pandora LMS (Kenexa) by Sales.


CURRICULUM DEVELOPMENT, FACILITATION, AND COMMUNICATION
  • Build learning plans for each Pandora sales channels that map back to relevant skills and competencies

  • Work with the Pandora Instructional Designer to build curriculum that is smart, fun, and impactful.

  • Deliver sales training, via in-classroom, web or video, by exhibiting an engaging, high energy, high impact facilitation style and strategy. Programs to include but not limited to: Onboarding, Soft
  • Skills, Product Knowledge, Systems, and Process training.

  • Flex facilitation style for various types of sales channels and seller levels. Command the respect and attention of sales executives from junior to senior levels.

  • Execute knowledge-checks and role-plays effectively and with measureable results. Provide side-by-side feedback and coaching.

  • Communicate organizational updates and information to the sales organization with an understanding of what is relevant and important to their business.


PROGRAM AND EVENT MANAGEMENT
  • Work with the Sr. Coordinator of Training & Enablement to anticipate needs, resources, timelines, and budget requirements; build project plans accordingly.

  • Oversee event logistics related to training deployment and delivery.


REQUIRED SKILLS:
  • 6 - 8 years in Sales, Sales management, and/or Sales Training leadership.

  • Experience within the Media industry, specifically Broadcast Radio and/or Digital media.

  • Experience in building sales training and enablement programs from scratch.

  • A passion for Sales and a respect for the discipline and the art of selling!

  • A “people person”. Likes people, and has knack for building strong relationships.

  • Superior verbal and written communication skills.

  • High-energy, high-impact facilitation style.

  • Asks great questions. Knows how to have natural, strategic conversations to uncover needs.

  • Credibility, stature, and personal presence among experienced sales professionals.

  • Has managed people and/or cross-functional work teams.

  • Can handle multiple priorities and manage a variety of resources in a fast-paced environment.

  • Can manage through ambiguity and uncertainty

  • Welcomes change. Possesses a sense of urgency.

  • Has the ability - and willingness - to follow an iterative development model. Can produce creative and effective solutions when time and resources may be constrained.

  • Understands basic adult learning theory; can apply concepts for maximum audience engagement and effectiveness of training delivery; knows how to measure learning outcomes and business results.

  • Possesses attention to detail.

  • Excellent proficiency in PowerPoint, Outlook, Word, Excel, and WebEx. Proficiency with Learning Management Systems and eLearning software (ie. Brainshark) preferred.

  • Travel required.


About Our Company At Pandora, we're a unique collection of engineers, musicians, designers, marketers, and world-class sellers with a common goal: to enrich lives by delivering effortless personalized music enjoyment and discovery. People—the listeners, the artists, and our employees—are at the center of our mission and everything we do. Actually, employees at Pandora are a lot like the service itself: bright, eclectic, and innovative. Collaboration is the foundation of our workforce, and we’re looking for smart individuals who are self-motivated and passionate to join us. Be a part of the engine that creates the soundtrack to life. Discover your future at Pandora.

Pandora (www.pandora.com) is the personalized Internet radio and music discovery service available anytime and anywhere on the PC and on mobile devices (including iPhones, the Palm Pre, BlackBerry smartphones and Android platform devices) as well as Blu-Ray players, TVs, in-dash car stereos and digital media players.

Pandora is the largest internet radio service, with a growing user base of more than 160 million registered listeners.

As we build on our dramatic success, we are looking for talented, enthusiastic people to join our dynamic team. We offer competitive compensation, comprehensive benefits, and, above all, a terrific team and great work environment.
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