By Shea Bennett on May 23, 2014 12:00 PM
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Who’s tweeting about television?
Well, Americans, for one – some 36 million people in the U.S. sent 990 million tweets about television in 2013.
Did you know that one in three seniors now use social media?
That’s up from just 13 percent in 2009. Almost one in five (18 percent) Twitter users are aged 50 or over, and a whopping 49 percent of online seniors have a Facebook account.
Did you know that 82 percent of companies believe that they provide superior customer service on social media?
Sounds great, right? Unfortunately, 92 percent of consumers disagree.