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Poor Customer Service? 15% of Brits Will Complain Via Social Media [STUDY]

Poor Customer Service? 15% of Brits Will Complain Via Social Media [STUDY]

After a negative experience with a brand or retailer, have you ever taken to Twitter to complain?

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Promoted Tweet Best Practices – Optimizing for Engagement [INFOGRAPHIC]

Promoted Tweet Best Practices - Optimizing for Engagement [INFOGRAPHIC]

Did you know that Promoted Tweets that include a photo generate engagement rates 306 percent higher than text-only tweets?

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This Week on #Twitter: 40 Million Never See Twitter Ads, Social Media Multitasking, Twitter Shopping

This Week on #Twitter: 40 Million Never See Twitter Ads, Social Media Multitasking, Twitter Shopping

Need a little weekend reading?

We’ve compiled our top ten Twitter stories of the week, which includes news that 14 percent use third party apps for Twitter (which means 40 million never see ads), a study that reveals that 52 percent of social networkers use two or more platforms, another clue that Twitter shopping could be coming soon, Puma’s “flock to unlock” program and Twitter’s latest experiment: showing you tweets from accounts your friends follow.

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How to Use Bitly to A/B Test Your Tweets

How to Use Bitly to A/B Test Your Tweets

If you have no clue why some of your tweets get dozens of clicks, retweets and replies while others seem to fall on deaf ears, you might want to try a more scientific approach.

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The Top 10 Most Popular Football Teams On Twitter [STATS]

The Top 10 Most Popular Football Teams On Twitter [STATS]

Football – or soccer if you’re in North America – has some 3.5 billion fans across the globe, making it far and away the most popular sport in the world.

That popularity has quickly bled into social media. Indeed, football’s adage that it’s “played by millions, and watched by billions” could equally be applied to Twitter, with the top clubs (and athletes) each boasting millions of fans (and tweets). But which teams are faring best?

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Social Media Jobs: Factory 360, Huffington Post Photo, Institute of International Education

This week, Factory 360 is hiring a public relations and social media manager, while Huffington Post Photo is seeking a community coordinator. The Institute of International Education needs a web content producer, and an LA ad agency is on the hunt for a digital community manager. Get the scoop on these openings and more below, and find additional social media jobs on Mediabistro.

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Find more great social media jobs on our job board. Looking to hire? Tap into our network of talented AllTwitter pros and post a risk-free job listing. For real-time openings and employment news, follow @MBJobPost.

How to Take a Better #Selfie [INFOGRAPHIC]

How to Take a Better #Selfie [INFOGRAPHIC]

Did you know that more selfies are shared on Facebook, WhatsApp and Twitter than on Instagram or Snapchat?

Yep. Almost half of all selfies are published to Facebook, and about one in 10 are sent to Twitter. And with more than a million selfies taken every day*, how will you make yours stand out?

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Twitter Launches Easier, Faster Ads Interface

Twitter Launches Easier, Faster Ads Interface

Twitter’s advertising suite launched back in 2010 and its flagship Promoted Accounts and Promoted Tweets products have become an effective way for brands of all shapes and sizes to grow an audience and boost engagement to generate leads, website traffic and conversions.

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Are You Suffering From ‘Twitter Psychosis’?

Are You Suffering From 'Twitter Psychosis'?

If you’ve suspected that your hours upon hours of staring at your timeline might be bad for you, you’re about to be vindicated: There’s a new psychological disorder on the books, and it’s apparently caused by too much Twitter.

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Blogs, Social Media, Video, SEO, Apps – 10 Years of Digital Storytelling [INFOGRAPHIC]

Blogs, Social Media, Video, SEO, Apps - 10 Years of Digital Storytelling [INFOGRAPHIC]

Did you know that back in 2004, “blog” was named the word of the year by Merriam-Webster?

Ten years on, blogs have gone from strength-to-strength. Indeed, many are so sophisticated and feature-packed today that they are so far removed of the blogs of a decade ago to be almost unrecognisable. So what else has changed in this time?

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