Did you know that one out of every five minutes spent online is on a social network?

The business of social media is huge, and it’s getting bigger all the time. The medium has revolutionised the way that brands of all shapes and sizes across almost every industry engage with and inform customers, but perhaps the biggest game-changer is taking place in the world of social customer support.

This infographic takes a closer look at the social help desk revolution.

(Source: Desk.com. Customer service icon via Shutterstock.)