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Posts Tagged ‘Airlines on Twitter’

American Airlines Responds to 80% of Customer Tweets Within 15 Minutes [STUDY]

American Airlines Responds to 80% of Customer Tweets Within 15 Minutes [STUDY]

The major airlines adapted to Twitter perhaps as quickly as any other industry vertical, rapidly recognising its usefulness as a medium to deliver flight information, provide updates and respond to customer support enquiries.

Indeed, it’s this latter area where American Airlines has particularly excelled, with their @AmericanAir profile responding to 99 percent of customer queries on Twitter within one hour, and 80 percent in just 15 minutes.

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How Airlines Used Twitter In March [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for February, January, December and November.)

Delta resumed the top spot for incoming tweets in March, seeing almost twenty-five thousand mentions on the network, which was good enough to knock Air Asia, last month’s champion, into second place.

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How Airlines Used Twitter In February [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for January, December, November and October.)

AirAsia is back in the top spot in February, with its 22,635 Twitter mentions a jump of some 60 percent since January. Delta secured second place, with American Airlines in third.

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How Airlines Used Twitter In January – @CebuPacificAir Flies Above @AirAsia [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for December, November, October and September.)

In a generally quieter month, Cebu Pacific has leapt to the most-mentioned top spot, ahead of December’s leader Air Asia. Volaris is a new entry at third.

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How Airlines Used Twitter In December [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for November, October and September.)

AirAsia was the most popular airline in December, receiving over seventeen thousand tweets from its followers, ahead of American Airlines and EasyJet.

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How Airlines Used Twitter In November [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for October and September.)

Last month saw a large jump in the total number of tweets mentioning the most popular airlines on Twitter – some 53,400 were received, a gain of some 15 percent on October.

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How Airlines Used Twitter In October [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this in September and August, and previous months can be found here, here, here and here).

Last month, and thanks to some very negative publicity, Southwest Airlines took the top spot, but they could only secure third place in October, and it’s Delta who once again have taken the crown as Twitter’s most-tweeted airline.

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How Airlines Used Twitter In September [INFOGRAPHIC]

Eezeer have updated their monthly infographic on how airlines are using Twitter (see our update on this for August, and previous months can be found here, here, here and here).

In September there was a big change at the top, with Southwest Airlines the recipient of the most tweets for the month, beating longstanding champion Delta, who dropped down to third below Air Asia.

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How Travel Brands Are Using Twitter, Facebook And YouTube To Boost ROI [INFOGRAPHIC]

Social channels such as Twitter and Facebook have revolutionized the way that brands and marketers engage with customers and drive awareness and sales, and the travel industry has adopted and benefited from this new wave of technology and opportunity as well as anybody else.

This infographic from EyeforTravel (made in association with Simpliflying) looks at the ways that travel brands are using social media to achieve a high return on investment.

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How Airlines Used Twitter In August [INFOGRAPHIC]

Simpliflying (in partnership with Eezeer) have updated their monthly infographic on how airlines are using Twitter (see our previous update on this for July here, and previous months can be found here, here and here).

Big change in August as Cebu Pacific becomes the global airline with the second highest number of mentions on Twitter. Cebu Pacific received almost 12,000 public tweets, which was good enough for second place behind all-conquering Delta. JetBlue rounds out the pack in third.

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