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Posts Tagged ‘brand reputation’

Poor Customer Service? 15% of Brits Will Complain Via Social Media [STUDY]

Poor Customer Service? 15% of Brits Will Complain Via Social Media [STUDY]

After a negative experience with a brand or retailer, have you ever taken to Twitter to complain?

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Mediabistro Course

Twitter Tools for Marketing

Twitter Tools for MarketingWork with the formerly founding editor of AllTwitter to learn the tools and applications to maximize your impact! Starting December 3, Lauren Dugan will teach you how to manage your Tweet schedule using programs like TweetDeck and Hootsuite, search for people, trends, and content, and analyze your social growth and other important metrics. Register now!

Facebook, Twitter Rated The Riskiest Social Media Sites For Brands [STUDY]

You’ve heard all about the good things that social media can do for your business – brand awareness, customer support, affordable marketing, boosting website traffic and driving sales – but what about the risks?

Platforms such as Twitter and Facebook empower companies to liaise with customers and engage prospects, but the open, transparent nature of these channels can leave firms vulnerable to public criticism that can quickly damage brand reputation.

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