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Posts Tagged ‘business best practices on Twitter’

Lessons From The New York Times’ Social Media Desk [TWITTER TIPS]

Lessons From The New York Times’ Social Media Desk [TWITTER TIPS]

In a great piece published by the Nieman Journalism Lab, the team that runs the New York Times’ Twitter accounts looks back on what they learned from running @nytimes, followed by 10.5 million, in 2013.

Their learnings are useful for anyone working in social media, and anyone looking to strengthen their own presence on Twitter.

Read more

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How to Respond to Negative Tweets

Social media can be a boon and a bane to companies and consumers alike. It’s undoubtedly true that brands and consumers can have a constructive dialogue on Twitter and Facebook. Case in point: A WSJ subscriber misses an issue and tweets his displeasure to head honcho Rupert Murdoch himself. Not only did he get a reply, but some quality customer service as well!

Unfortunately, trolls abound in the online world and can drown out those offering constructive criticism. How can you tell the haters from those that are worth responding to? And how can you manage your time when it comes to responding to criticism? In the latest Mediabistro feature, social media experts weigh in on how to handle negative feedback in a way that’s best for you and your audience.

One big piece of advice: don’t just delete.

“How you handle a negative comment says much more about you than the comment itself,” said Shama Kabani, CEO of The Marketing Zen Group. “Removing a comment can lead to others accusing you of censorship and, at worst, can lead to a PR disaster.”

For more, read 7 Tips for Responding to Negative Social Media Feedback. [Mediabistro AvantGuild subscription required]