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Posts Tagged ‘Customer Support’

REVEALED: Social Media Customer Response Times For All Major Industries [STUDY]

REVEALED: Social Media Customer Response Times For All Major Industries [STUDY]

In just a few years social media has quickly started to assume the lion’s share of customer support for brands, particularly those in the retail space, with consumers expecting that the real-time nature of platforms such as Twitter and Facebook should lead to a real-time response.

Alas, we’re still a long way off from that kind of turnaround, as new data from Sprout Social reveals that brands are still slow to respond to customer enquiries, although some industries perform better than others.

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7 Ways Businesses Can Use Twitter

Twitter is a valuable tool for any business, big or small. Whether you’re a one-person operation or part of a large social media team, creating a presence on Twitter is a great idea. There is more than one way to use this versatile social information tool, however, so we’ve listed 7 ways businesses can use Twitter so you can see which one(s) are right for you.
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5 Ways to use Twitter for Customer Feedback

If you’ve struggled to sell Twitter as a way to increase conversions and sales, you’re not alone. And in fact, this isn’t Twitter’s strongest suit: instead, Twitter offers businesses the subtle ability to engage your customers and really draw out their opinions of you, your brand and your products or services so you can become more nimble and meet their needs. Here are 5 ways to use Twitter for customer feedback.
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Everything You Need to Know About Setting Up a Business Twitter Account

Twitter is one of the fastest growing social networks out there, and businesses have begun to embrace it in droves. In the last year alone, for instance, Fortune 500 companies have doubled their presence on Twitter.

It’s easy to set up a Twitter account for your business, and it could be one of the smartest moves you make this year. It only takes a few simple steps before you can start engaging customers, building a brand presence, and networking.
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