Can you name an industry that hasn’t been affected by social media? If you can list it, someone will target it so keep that intel to yourself! But assuming you can’t, you would have to agree that along with social media, social client relationship management (CRM) has become pretty essential – and the job market agrees.

Social customer service jobs are on the rise and being active on Twitter – and understanding why social customer service is so important – may help you stay a step ahead of fellow job seekers!

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