How Are Companies Using Social Media For Customer Relations Management? [INFOGRAPHIC]
By Lauren Dugan on November 6, 2012 10:00 AM
Social media is often talked about a a great marketing tool, but it can be equally powerful when it comes to customer relations management (CRM). Here’s how top brands are using Twitter, Facebook and other networks to develop strong relationships with, and gather data from, their customers.
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Nadine Cheung
Editor, The Job Post
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