Did you know that 591,039,079 passengers travelled domestically in the U.S. in 2012?

For the airplane industry, this presents a huge challenge, not only in terms of scale, but in this very modern, social world, one of customer satisfaction, too. Platforms such as Twitter and Facebook have empowered travellers with the ability to connect and liaise with travel bookers, airlines and airports, demanding customer satisfaction, up-to-the-minute flight information and quality support.

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