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Posts Tagged ‘twitter bugs’

The Twitter Discover Tab: For Suggestions That Aren’t Useful Or Entertaining, ‘Customized’ For You

Back in December Twitter unveiled a major redesign of Twitter.com, which not only included a complete overhaul of the user interface, but also a change to the menu navigation, and a brand-new feature: the Discover tab.

Using a fiendishly clever mathematical algorithm developed by the finest of minds, the Discover tab promised to let users “tap into a stream of useful and entertaining information, customized just for you”.

If only that were true. Because, from where I’m sitting, Discover not only isn’t customized, it also isn’t useful and it isn’t entertaining. Instead, it’s The Emperor’s New Clothes of Twitter features – by all accounts, not much more than a randomly-generated list of popular news stories and trending topics, and a waste of everybody’s time.

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Twitter Bug #23,423: Now When You Click On A Profile Avatar, It Gets Smaller

About a year-and-a-half ago I wrote a post that suggested that when you upload your profile avatar to Twitter it needs to a big image. Not enormous, but a decent size: say, 400×400 pixels.

Why? Because when people visit your profile and click on your avatar, they expect to see something larger appear. That’s the way the internet works – images are scaled down to fit into a given space, but if they’re clickable we expect them to get bigger. While Twitter automatically scales down your avatar to a 48×48 thumbnail for people’s streams, your profile image scales up to 128×128, and when you click on that you instinctively expect it to get even bigger, because there’s been a progression there.

This used to be what happened. But now, all of a sudden, when you click on an on avatar on a typical profile page the image doesn’t get bigger it all. It gets smaller. And it all looks a bit daft.

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5 Holes That Twitter Needs To Fill (And Soon)

Twitter’s had a torrid few months and continues to have problems with error rates and API calls, but that’s simply scratching the absolute tip of the bugs and issues iceberg.

Here are five big holes that Twitter needs to fill.

Staff

Twitter is clearly understaffed. The company is actively hiring – there are 39 vacancies at the time of writing – and that’s a good sign, but they really need to step it up.

The company has documented their void in engineering, but of equal concern is the size of their support team. @Delbius et al do the best they can, but more often than not support enquiries still get little more than an auto-responded list of frequently asked questions and a rapidly-closed ticket.

I’m not sure exactly how many of their 241 current employees work in support, but I do know that only three of the 39 vacancies are in this area. In both cases, it isn’t enough – only 11% of my readers rate Twitter’s support as good to excellent. A whopping 79% rate it as below average to terrible.

Better Privacy Solutions

As I’ve documented on various occasions on this blog, Twitter’s block is not actually a block at all. The only way to get true security on your updates is to make them private. There needs to be a middle ground.

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Missing Replies, High Error Rate(s), API Constantly Busy… Twitter Goes From Bad To Worse

I used to wonder if Twitter would become too big to fail.

With all the problems they’ve had the past few weeks, I’m increasingly concerned that they might to getting too big to succeed.

It seems like half the time over the last few days it takes me 2-3 attempts to even post a tweet. And missing replies… what’s that all about?

Come on guys… now we’re in the latter stages and the matches are fairly thin on the ground, you can’t use the World Cup as an excuse anymore. Hire some more people. Hire better people. Just do something about it. It’s getting embarrassing.