Posts Tagged ‘twitter customer support’
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As Shea shared last week, while 91% of online adults use social media regularly, just 22% of businesses have a dedicated social media manager.
This means that on average, companies respond to just 30% of all feedback they receive from their social media fans.
Not only that: confoundingly, Twitter seems to be alone among social networks in this inadequacy on behalf of users. As Ragan’s PR Daily points out, though fewer retailers are active on Pinterest and Instagram, most that have active accounts regularly interact with customers.