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Posts Tagged ‘ZenDesk’

How Do Brands Do Customer Service On Twitter? [INFOGRAPHIC]

Customer service is an integral part of any business’ operations. Answering complaints, fielding questions and providing feedback can make or break your reputation. And Twitter offers a prime two-way communication channel for any business, whether bootstrapping or budgeting billions.

This infographic from ZenDesk explores how companies use Twitter for customer service – and how their customers feel about their efforts.
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Do More Than Just Schedule Tweets With MediaFunnel

MediaFunnel has been making waves lately in a slew of partnerships that highlight how Twitter can be used by businesses for more than just passively posting tweets.

MediaFunnel is a social media management platform that enables social media teams to effectively interact with their customers – rather than just asking for the conversation to be moved off Twitter, MediaFunnel enables robust Twitter functionality from within its dashboard.
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