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Topic: Dry Cleaners-laundromat horror stories
| Author | Message |
| XoXoXO12 | Posted – 5/29/2007 11:16:55 AM | show profile | email poster Has anyone had a horrible experience with a dry cleaner or laundry service? If you have, can you tell me what happened and how did you (if you did) resolve it? Thanks! |
| TGirl | Posted – 5/29/2007 10:02:03 PM | show profile I took a load of dark clothes to a laundromat for their "fluff and fold service" and got back a bag of BLEACHED, ruined items. When I went back there was just one guy working there, closing up. I was really upset and he seemed really apologetic, but he hadn't been the person on duty when it happened. The place was just a hole-in-the-wall dive (my FIRST mistake) that seemed family-run by people barely making ends meet. I felt sorry for them (I tend to be way too soft-hearted), so when he asked me how much money I wanted to replace the clothes, I deeply undercut the amount. (The sheets were designer but I'd bought them at discount, so it stung a little less.) He took the cash out of the register and handed it to me and I walked out. I was furious but also had a lot of sympathy for this poor immigrant family just trying to scrape together a living. Looking back I realize I would hArdly have bankrupted them if I'd asked for the fair amount (probably around $400-500), but I guess I have some kind of suburban guilt when it comes to dealing with lower-income urban folks. So I was satisfied with my 80 bucks. Also, I just didn't want to go through any hassle. I was just visiting that city and this wasn't my normal place of business, so I chalked it up to experience. |
| XoXoXO12 | Posted – 5/29/2007 11:46:30 PM | show profile TGirl, thanks for the story- can you tell me where this took place? It's great that they stood by their mistake. There are huge cleaning concerns that don't do that. |
| TGirl | Posted – 5/30/2007 2:37:11 AM | show profile Kind of the ghetto part of Hollywood, in L.A., on Santa Monica Blvd. I think the guy just wanted to avoid trouble with his bosses. It wasn't his store, so it wasn't his money. I was glad I didn't have to go through any formal complaint process. I believe it was self-serve laundromat that also offered full laundry services. I was crushed, though, because my boyfriend's sweatshirt got ruined, and it was very sentimental to him. |
| thelittleguy | Posted – 5/30/2007 9:50:15 AM | show profile i'll play. toward the end of last summer, i took a wrap dress to the dry cleaners. i picked it up and put it in my closet, where it's been sitting, untouched, for about 10 months. big mistake. i took it out to wear last week and had trouble getting the thing to fit right--when i realized that the piece of fabric that's supposed to wrap around the dress had been ripped off completely. as in torn off and thrown away. i'm really, really upset about it and feel i can't complain because it's been so long. |
| XoXoXO12 | Posted – 5/30/2007 11:01:17 AM | show profile TLG- Oh god, that's horrible- where did this happen? How much did the dress cost? |
| newbie | Posted – 5/30/2007 1:15:29 PM | show profile in d.c. If you didn't see the story of the federal judge who was suing his dry cleaners for $67 million, check it out. So scary that he's on the governing side of our judicial system! http://abcnews.go.com/TheLaw/story?id=3119381 |
| XoXoXO12 | Posted – 5/30/2007 1:41:18 PM | show profile Newbie, thanks a bunch! This is very helpful! |
| creativegroove | Posted – 5/30/2007 7:01:41 PM | show profile A while back, I took a bridesmaids dress to my local dry cleaner for altering. I was traveling to Hilton Head for the wedding, and gave her a date of about a week before my departure for when the dress needed to be ready. When I went to pick it up, she had no record of me dropping it off. After digging through the many clothes, she found it, but said she would need another week to complete the job. I explained that I was leaving town a week from that day, so there would be no wiggle room. When I went to pick it up, it was not ready. It still had the pins in it. I had to enlist a friend to pick it up for me after I'd left and FedEx it to me (at my own expense). Then it turned out the vacation house I was staying in had forwarded their mail for the summer, so when it was mailed there, it got held up at the post office and I couldn't retrieve it without the houseowner's driver's license! Luckily, the postman took pity on me but it was quite an ordeal. |
