StubHub Call Center Training Day

Sep 13, 2013, 8:30AM to 4:30PM

Location 2 Gateway Blvd, Connecticut
East Granby, 06026
Cost $899-$1099
Details Summary

Meet with the StubHub leadership team for a full-day immersion in their call center operation!
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Description

Are you looking for the best ways to get the best effort out of your agents every day? It comes as no surprise that developing a company culture that not only rewards employees for performing, but develops skills and empowers agents is the most effective way to motivate your rising stars. Join us on September 13, 2013 when StubHub takes us into the huddle with the team that has been named among the Top Workplaces in Connecticut.

Meet with the StubHub leadership team for a full-day immersion in their call center operation. Our panel of speakers from StubHub, eBay, and PayPal will show you how to successfully manage and develop a company culture that drives agents to exceed expectations, from their very first interview to their rise to leadership positions.

Our speaking faculty will answer all of your questions on how to successfully navigate the hiring process, successfully manage seasonal spikes in call volumes, and develop agent feedback programs and tailoring the customer experience. This event is unlike any other call center event, it will be driven by the interaction between you and the speaking faculty. Come with your biggest concerns and leave with valuable insights and peace of mind.

With 13 years of experience creating an exceptional customer service model and dealing with the seasonal and unexpected flow of demand for live events has given this team the unique character of prioritizing the creation of a dedicated agent-base, workforce asset agility and successful internal development programs. This is an event you cannot afford to miss. The only question that remains is…where do you want to sit?
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Keywords: call center, contact center, customer management, customer service, customer experience
Venue StubHub Headquarters
Website http://atnd.it/18duRjs
RSVP http://atnd.it/12w7IQg

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