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Customer Experience Transformation: Nordics
Nov 27, 2013 to Nov 29, 2013
Stockholm 113 29, Sweden
|Details||Building intelligent, effective Customer Experience strategy and harnessing the power of digital transformation is fast becoming an intrinsic feature of the successful Nordic organisation.
Our research has uncovered 5 key goals, critical to Customer Experience leaders across the Nordic region:
Digital Transformation: harnessing technological innovation to drive improved e-commerce, insight and customer contact
Cultural change: how to achieve stakeholder buy-in and employee engagement to drive Customer Experience transformation
Actionable Customer Insights: effectively incorporating customer data, feedback and profiling into strategic decision-making
Contact Centre ‘Motherships’: driving improved customer experience through multi-channel contact centres and engaged
Aligning Customer Experience to Strategic Growth: demonstrating the value of the customer experience on the balance sheet
Join your peers at the most comprehensive and interactive 3 day Summit for the Nordic region to learn how to achieve Customer Experience excellence, and drive profitable customer centricity to the heart of your business.
Download our current draft agenda for more information on what the event will offer.
To profit from market leading insight on how to achieve these goals, register now to attend Customer Experience Transformation: Nordics