Online Media

PR Week Says “Ooops” and “Sorry”

By Patrick on January 31, 2008 9:55 AM

We reported earlier on a big security goof made by PR Week. Now, we have the apology from PRWeek editor Julia Hood:

    ———- Forwarded message ———-
    CONVERT BREAKS: __default__

    We reported earlier on a big security goof made by PR Week. Now, we have the apology from PRWeek editor Julia Hood:

      ———- Forwarded message ———-
      From: Julia Hood
      Date: Wed, 30 Jan 2008 18:35:04 -0500
      Subject: Apology from Julia Hood, editor, PRWeek
      To: [REDACTED]

      From the desk of Julia Hood, Editor-in-Chief of PRWeek

      Date: January 30, 2008

      I am writing to personally apologize for the error that caused your PRWeekjobs.com user name and password information to be distributed externally. I am also sorry if you received our job site email multiple times and that your email address was cc’d to other respondents.

      I want to provide you with background on how this happened; what we have been doing to fix the situation; and what action you may be able to take to limit the extent of this inconvenience. The error originated with our vendor, Adicio, via a technical error, during their work on our behalf with an automated software migration package.

      When this problem was discovered, just minutes after the project began, Adicio immediately took mitigating action ceasing the transmission and disabling all user names and passwords. This problem impacted a limited portion of registrants to a PRWeek service.
      Adicio’s explanation and apology is currently on our website:

      http://www.prweekus.com/Adicio-issues-formal-apology-regarding-PRWeek-e-mail-problem/article/104713/

      Unfortunately, I know that some of you may still be receiving emails.
      If that is the case, it is likely that these emails are being bottlenecked at your ISP. Please refer to the list below for obtaining advice on how to stop this from happening in your individual system.

      - Contact your ISP and request they remove the spam emails
      awaiting delivery from you (the top ISP contact details
      are included below). PRWeek is also alerting ISPs of this
      problem
      - If your company owns an email server, contact your Systems
      Administrator and request that they block the specific
      email address in its Spam filter
      - Block the senders email address on your system
      - For peace of mind, change the passwords for other online
      services you use for which you have been using the same
      password

      I know you have been inconvenienced and, even more importantly, are concerned about the privacy of your information. This error may have also shaken your confidence in working and engaging with PRWeek.
      Again, I offer my sincere apology, as well as my promise to you that we will do everything possible to ensure that this never happens again. I realize it will take time for us to earn your trust again, but we value our dialogue with you and hope it will continue and that we can move past this very unfortunate occurrence.

      Please feel free to contact me directly with further questions and concerns. My information is at the bottom of this email.

      Best Regards,
      Julia Hood
      Editor-in-Chief, PRWeek
      114 W. 26th Street
      New York, NY 10001
      P: 646-638-6031
      mailto:Julia.hood@prweek.com

      ISP contact information
      ———————–
      CONVERT BREAKS: __default__

      We reported earlier on a big security goof made by PR Week. Now, we have the apology from PRWeek editor Julia Hood:

        ———- Forwarded message ———-
        From: Julia Hood
        Date: Wed, 30 Jan 2008 18:35:04 -0500
        Subject: Apology from Julia Hood, editor, PRWeek
        To: [REDACTED]

        From the desk of Julia Hood, Editor-in-Chief of PRWeek

        Date: January 30, 2008

        I am writing to personally apologize for the error that caused your PRWeekjobs.com user name and password information to be distributed externally. I am also sorry if you received our job site email multiple times and that your email address was cc’d to other respondents.

        I want to provide you with background on how this happened; what we have been doing to fix the situation; and what action you may be able to take to limit the extent of this inconvenience. The error originated with our vendor, Adicio, via a technical error, during their work on our behalf with an automated software migration package.

        When this problem was discovered, just minutes after the project began, Adicio immediately took mitigating action ceasing the transmission and disabling all user names and passwords. This problem impacted a limited portion of registrants to a PRWeek service.
        Adicio’s explanation and apology is currently on our website:

        http://www.prweekus.com/Adicio-issues-formal-apology-regarding-PRWeek-e-mail-problem/article/104713/

        Unfortunately, I know that some of you may still be receiving emails.
        If that is the case, it is likely that these emails are being bottlenecked at your ISP. Please refer to the list below for obtaining advice on how to stop this from happening in your individual system.

        - Contact your ISP and request they remove the spam emails
        awaiting delivery from you (the top ISP contact details
        are included below). PRWeek is also alerting ISPs of this
        problem
        - If your company owns an email server, contact your Systems
        Administrator and request that they block the specific
        email address in its Spam filter
        - Block the senders email address on your system
        - For peace of mind, change the passwords for other online
        services you use for which you have been using the same
        password

        I know you have been inconvenienced and, even more importantly, are concerned about the privacy of your information. This error may have also shaken your confidence in working and engaging with PRWeek.
        Again, I offer my sincere apology, as well as my promise to you that we will do everything possible to ensure that this never happens again. I realize it will take time for us to earn your trust again, but we value our dialogue with you and hope it will continue and that we can move past this very unfortunate occurrence.

        Please feel free to contact me directly with further questions and concerns. My information is at the bottom of this email.

        Best Regards,
        Julia Hood
        Editor-in-Chief, PRWeek
        114 W. 26th Street
        New York, NY 10001
        P: 646-638-6031
        mailto:Julia.hood@prweek.com

        ISP contact information
        ———————–
        Earthlink
        Personal account -Support for your existing EarthLink service: 888-829-8466 Commercial – Support for your existing EarthLink service: 800-955-0186

        AOL
        1-800-827-6364.

        http://help.aol.com/help/supportcentral/supportcentral.do

        AT&T Internet service
        Customer Service – 800-222-0400
        DSL Internet Service – 877-937-5288

        Netzero
        You can forward messages to spamdesk@support.netzero.com Information on unwanted e-mails http://www.netzero.net/support/webmail/spam-index.html

        Verizon
        Customer service
        Call (888) 649-9500

        http://www22.verizon.com/help/

        Comcast
        1-800-COMCAST (1-800-266-2278)

        https://www.comcast.com/corporate/customers/contactus/contactus.html

        Qwest
        1-800-860-1020
        Large Business

        http://www.qwest.com/largebusiness/customerService/oor.html

        Small Business

        http://www.qwest.com/smallbusiness/oor/customerService/index.html

        Time Warner
        1-877-321-8333

        http://www.timewarner.com/corp/contacts_support.html

        http://www.timewarnercable.com/Corporate/CustomerService/

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