Last night’s panel (from left to right) Kevin McKean, Craig Newmark, Rachel Sklar, Ben Popken and Bob Sullivan
Last night, we hit a panel at 92Y Tribeca hosted by the Consumerist and Consumer Reports that focused on online media’s contribution to consumer protection.
The panel, moderated by Consumer Reports‘ editorial director Kevin McKean, featured Consumerist co-executive editor Ben Popken, Craigslist.org founder Craig Newmark, former Huffington Post contributor Rachel Sklar (who is currently working for Abrams Research) and consumer reporter Bob Sullivan, who writes MSNBC‘s the Red Tape Chronicles column.
Throughout the discussion, Sullivan represented a traditional media point of view while Popken commented on the differences a Web site like Consumerist can make in getting companies to recognize and react to consumer complaints. Newmark advocated social media and consumers’ individual responsibilities to speak up, while Sklar, quoting Ronald Reagan, warned consumers to “Trust, but verify,” their sources of information.
“Anybody who wants to can be an authority, can be a blog publisher, can make their opinion known, can make their experiences known, can join in a movement if they wish,” Sklar said.
More after the jump