On the one hand, it’s a victory for print journalism. Dozens of Saturday and Sunday newspaper subscribers outraged that their papers were not delivered. On the other hand, the Orange County Register‘s solution only added fuel to the ire.
“Free copies of the Sunday and Saturday papers are available in the OC Register lobby at 625 N. Grand Avenue, Santa Ana until 5 p.m. today,” the paper posted Sunday on Facebook, prompting a string of angry reader comments and a different tack from the paper. One that sounded a lot like the remarks being made by members of the Los Angeles Angels of Anaheim after being swept out of the MLB playoffs Sunday by the Kansas City Royals:
No excuses. We are sorry for the lack of delivery in your neighborhood, and the inconvenience this has caused you and family members this weekend. The only acceptable solution is receiving your newspaper and timely delivery to all subscribers… and we’re working toward that goal. We are correcting the breakdowns in routes, and are actively responding to each person who has contacted us at firstname.lastname@example.org.