Will airlines never learn? Unhappy with the response she got from British Airways after complaining about bedbug bites suffered during flights from Los Angeles to London and Bangalore to London, 28-year-old LA based Yahoo! product manager Zane Selkirk launched a website about her ordeal.
The URL pun says it all – BA-bites.com. And when you are a senior manager at a leading media company, posting accounts of flight #1 (January 28th) and flight #2 (February 5th) along with incriminating photos is no trouble at all. Writes Selkirk:
BA “Customer Service” refused to acknowledge absolutely anything about my situation, nor protect future customers from a second possible infestation. I was told by the Customer Service desk that they do not have the authority to help customers with any complaints. (Literally.)