As I reported the other day in Authors Behaving Badly, MacGillivray’s
harassment of the reviewer Reba Belle has resulted in her reviews/comments being taken off of Amazon.com. I just received this update from Reba regarding her “huge disappointment” and current status as an Amazon reviewer and it doesn’t look good.
I just got a call from Danielle LaFreniere, Amazon’s Executive Customer Service Department.
It was very disappointing… prepare yourselves before you read further.
1. Because I posted the message that Deborah had my families names in numerous places on Amazon it is considered SPAM and I am automatically banned for violating their terms of service. Period.
She indicated she argued my case to the “powers that be” and they may, after a period of time, grant me back in good favor as long as I agree not to post on this issue again. And all my previous posts will NOT be restored. Ever.
2. It did not matter that Deborah and her “goon squad” violated the “guidelines” by threatening, harassing, or posting my family information on Amazon. She said they are still researching this information.
3. It did not matter that I, and many of you, provided written documentation that showed how Deborah had a way to circumvent “the system.” She said they are still researching this information.
I was not happy and told Danielle that they have been researching this for 8 months. She’s had my case since January 2008, but Amazon and I have been “communicating” about this since August 2007.
Bottom line: Amazon is still researching Deborah’s misbehavior even though it took them less than 5 days to fully research me and have me banned. They haven’t been able to “fully research” Deborah in the past 8 months. And it sounded like there was no way in Hades were they considering banning her or removing her books.”
Dear Author also has a petition running to try to get Amazon to look at its current reviewing process. They already have over 200 signatures including Nora Roberts.