• Product Consultant
o Deliver high quality and relevant training, presentations and demonstrations to existing Americas customers on FT products and services
o Provide the appropriate FT product and services related support to the Americas sales team in the provision of trials through training, presentations, customised alerts set up and telephone calls
o Gather feedback from customers and prospects and deliver to appropriate team – product, service, marketing, senior management
o Support the effective rollout of new customers to ensure that they are engaged with FT products and services immediately
• Team Manager
o Fulfil the requirements for Product Consultant services in Americas through effective management of expectations and resources
o Agree, plan and deliver a strategy with the Americas Sales Manager and the Syndication Sales Manager to provide Product Consultant services in support of their business
o Work with regional Marketing teams to provide support in the delivery of training documentation, case studies/testimonials, events and webinars
o Prioritise the team’s activity by focussing on the B2B business goals and objectives of driving new business and increasing renewal rates through engagement
o Use data to prioritise team activity and deliver regular reports to demonstrate effectiveness of the Product Consultant team in Americas
o Lead, motivate and develop staff in the team through regular and effective coaching, mentoring, appraisals and communication
• Supervisory or team management (2 years)
• Customer facing especially at customer sites
• Media or associated industry with high degree of technology or with web based technologies
• Training or presentation
• Exceptional communication and presentation skills.
• Analytical mind and good with data
• Comfortable working at all levels within an organisation – internally and externally
• Demonstrates initiative and ideas
• Good questioning skills and enquiring mind
About Our Company
The Financial Times (FT), one of the world's leading business news organisations, is recognised internationally for its authority, integrity and accuracy. Providing essential news, comment, data and analysis for the global business community, the FT has a combined paid print and digital circulation of almost 629,000 (Deloitte assured, Q3 2013). Mobile is an increasingly important channel for the FT, driving more than 40% of total traffic and a quarter of digital subscriptions. FT education products now serve 32 of the world's top 50 business schools.
The FT Product Consultant team are responsible for delivering pre and post-sale product specialist services to customers and prospects in the defined territory in order to drive usage in existing customers and drive new business with prospective customers. Working alongside the B2B Sales Team, FT Product Consultants work with clients to ensure product engagement through onsite and virtual training, email communication and events. FT Product Consultants also work across the wider B2B team providing insight into client requirements to our development and marketing teams.