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Technical Support Expert

Publication or Company  MakerBot Industries
Industry  3D Printing
Job Duration Full Time
Job Location Brooklyn, NY
Job Requirements Thanks for considering a career at MakerBot. Over the last five years, MakerBot has defined a new industry: desktop 3D printing. Now we’re on a mission to bring 3D printing and scanning to everyone.

The Technical Support Expert is responsible for providing quality and efficient support to MakerBot product and software owners. If you can demonstrate top-notch collaboration, negotiation & conflict resolution skills?, this is your chance to be a part of the Next Industrial Revolution.


As Technical Support Expert, you will:
Provide technical support to customers experiencing technical problems with their printer and its parts
Provide technical support to customers experiencing software problems
Assist customers with setup and support with printing
Issue Return Merchandise Authorizations to customers for repair
Log, track and monitor trouble tickets with customer activity, steps taken and resolutions
Report emerging issues to Project Manager
Recreate customer issues
Serve as internal beta testers for Engineering, Software and Production
Perform satisfaction survey for closed tickets
Serve as Support Department liaison to various departments for the purposes of testing and feedback on new products, upgrades, product issues and releases
Work collaboratively with Support team members and other departments
To be considered for the Technical Support Expert position, you need:
3D printing knowledge a plus
2+ years technical support experience
Impeccable verbal and written communication skills
Skilled at dealing with dissatisfied customers, must maintain cool and professionalism
Multitask and handle tasks with competing priorities effectively
Work collaboratively with Support team members and other departments
Current authorization to work in the United States on a full-time basis. This employer will not sponsor applications for work/student Visas.
Extra Experience counts too!
Familiarity with 3D printing or MakerBot
About Our Company Are you interested in joining a collaborative, creative environment where innovation and hard work are encouraged and rewarded? If you’re a passionate, driven, talented individual looking to join a team of folks just like you, MakerBot is the place to be.

Don’t settle for being another cog in the machine. We’re looking for people who believe, like we do, if you can dream it, you can make it! As a MakerBot employee, no matter what department you’re in, you’ll make meaningful contributions to developing the products and ideas at the forefront of the 3D printing revolution.

Life moves fast here at MakerBot, but that’s how we like it. We’ve got a work-hard-play-hard culture that’s tough to beat. Your team may stay late to get the job done but still make it to Trivia Night.

We offer benefits like full medical and dental coverage. Our package also includes a Commuter Benefits Program, to help you take advantage of the public transit in and around Brooklyn. There are also monthly movie nights and a book club. Plus we reward employees who’ve gone above and beyond the call of duty at our monthly bagel breakfast and celebrate birthdays, too with an amazing spread of cupcakes.

Learn more about us at makerbot.com.