"Joëlle Delbourgo knows how to sell your book. She spent more than 25 years buying them," after working for HarperCollins and Ballantine, according to Aileen Gallagher. Delbourgo's experiences is a boon to her clients, and she knows it: "She cautions that she is not necessarily there to always side with her authors. 'Authors get very worked up over a lot of things, often because they don't understand the process. I try to really focus people on what they need to worry about and what they don't need to worry about. I'm not just providing a service, I'm giving you the benefit of my years of experience.'" Pitch strong nonfiction and fiction according to specifications, but no genre fiction, please.