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Wednesday, Jul 18

Morning Media Newsfeed 07.18.12

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Facebook Users Not As Satisfied As Google+ Users (CNET)
Facebook's reputation for customer satisfaction continues to tarnish while Google+ pops up on a customer satisfaction index for the first time and makes it to the top of the social network pyramid. Wired / Gadget Lab The American Customer Satisfaction Index (ACSI), which measures the customer satisfaction of businesses across 47 industries, released its latest report for e-business Tuesday. The survey reveals customer satisfaction levels for social media platforms, search engines and portals, and news and information sites. NY Observer / BetaBeat Facebook, for all its 900 million users, didn't fare well on the survey. VentureBeat According to the ACSI, Google+ scored a 78 percent customer satisfaction rating. Facebook, on the other hand, languished below the rest of the social media competition at just 61 percent. LA Times / Tech Now Facebook's 8 percent plunge to a rank 61 out of 100 in customer satisfaction sets a new record low in the social media category and puts Facebook in the bottom five of more than 230 companies measured in the ACSI. AllFacebook Pinterest, Twitter, and LinkedIn also made their ACSI debuts in 2012, all finishing ahead of Facebook by scoring 69 percent, 64 percent, and 63 percent, respectively. The social media category as a whole was down 1.4 percent to 69 percent.

News Gone From WEMP, Alternative Music Returns (FishbowlNY)
Staff meetings were held Tuesday morning at Merlin Media stations in New York, at WEMP, and in Chicago, at WIQI. Effective immediately, WEMP has flipped from its ill-fated news format. However, the surprise is, a planned news/talk hybrid like Merlin is using in Philadelphia, is not happening. FishbowlNY has also learned from a source close to the situation at WEMP that virtually the entire staff has been let go, including management. Crain's New York Business The station is now New Rock 101.9. Sister Merlin Media station WIQI also flipped to rock from talk Tuesday, ending Randy Michaels' ambitions to create a network of news stations. NYT / Media Decoder Backed by private equity, Merlin bought three stations in New York and Chicago last year from Emmis Communications for $110 million to $130 million. It changed two of them to news stations aimed at women and "working families." But ratings sagged.

Pulitzer Prize-Winning Columnist William Raspberry Dies At 76 (Poynter / MediaWire)
Former Washington Post columnist William Raspberry died Tuesday. He was 76 and had prostate cancer. LA Times / AP Raspberry, who grew up in segregated Mississippi, wrote an opinion column for the Post for nearly 40 years, and more than 200 newspapers carried his column in syndication. He retired in 2005. NYT Raspberry won the Pulitzer Prize for commentary in 1994. That year, the National Association of Black Journalists presented him with its lifetime achievement award. Poynter The first two decades at the Poynter Institute (1975-1995) were marked by lots of confusion about our mission and purpose. To meet the requirements of accreditation as a professional school, we needed a National Advisory Board. Wisdom figures such as journalism dean James Carey and ethicist Arthur Caplan remained on the board for years and years. My friend Bill Raspberry was a member of that prestigious group. I think of him as an unpaid Founding Father of the Institute.

More Journatic News Customers Put Service Under Review (Crain's Chicago Business)
Controversial news provider Journatic is under further review by some big newspaper customers. The San Francisco Chronicle said in a statement that it is "reviewing content in its Sunday Real Estate and Open Homes sections produced by Journatic's Blockshopper to ensure it means standards. If it does not, appropriate action will be taken." The Guardian / Greenslade Blog There is a lesson for all publishers and editors in Britain and in other countries where outsourced and remote "content provision" is being introduced to replace story-getting staff journalists. Poynter / Regret The Error I'm not a Journatic hater. That may be a minority position among journalists like me who focus on improving the quality of news. But even as I abhor the plagiarism, fabrication and fake bylines, I also know that no matter how bad the behavior, there will absolutely be more companies like Journatic.

eBooks Pass Print In Adult Fiction For First Time (NY Post / Media Ink)
Last year sales of books on Kindles, Nooks, iPads and smartphones passed printed book sales in the closely watched adult fiction, according to a survey. NYT / Media Decoder The annual survey, known as BookStats, includes data from nearly 2,000 publishers of all sizes. It was conducted by two trade groups, the Book Industry Study Group and the Association of American Publishers. paidContent eBooks made up 15 percent of trade publishers' net sales revenues, or $2.074 billion, in 2011, compared to just 6 percent ($869 million) in 2010. GalleyCat eBooks exploded in the adult fiction category last year, accounting for 30 percent of net publisher sales in 2011 -- up from 13 percent the year before. AppNewser The total U.S. book market sagged 2.5 percent last year. Publishers Weekly The impact of eBooks on where trade books are bought is seen in the 35 percent growth experienced by online retailers in 2011, with sales to online retailers hitting more than $5 billion last year. Sales through all bricks-and-mortar stores fell 12.6 percent last year for trade publishers, to $8.59 billion.

Union: NYT Wants To Negotiate Separate Contracts For Print And Digital (JimRomenesko.com)
The Newspaper Guild of New York says New York Times negotiators "inexplicably dropped a bomb on the process [Tuesday] by presenting two new comprehensive proposals aimed at negotiating two separate contracts: print and digital." HuffPost The Guild said that it believes the Times is trying to split the proposals as a legal maneuver to be able to impose a pension freeze and increased working hours on employees through a measure called an "impasse."

Barnes & Noble Launches Nook For Web, Doesn't Work On iPhone Or iPad (TechCrunch)
Barnes & Noble is bringing its Nook reading platform to the Web, where it will compete with Kindle's Cloud Reader, iBooks, and Kobo's Instant Reader head-on. VentureBeat Nook for Web supports all PC and Mac-supported Web browsers, including Internet Explorer, Chrome, Firefox, and Safari. WSJ Barnes & Noble is offering six Nook books for free until July 26 so that readers can try the new product, including The Vow by Kim Carpenter and Perfect Island Getaways by Patricia Schultz. AppNewser The service doesn't require any kind of account, software download or login. AllThingsD Barnes & Noble says support for Internet-enabled tablets and smartphones is coming this fall.

For NBCNews.com, A New Website Comes With New Privacy Standards (Nieman Journalism Lab)
It's unlikely that many news consumers will read the fine print that comes with the splashy rebranding from MSNBC.com to NBCNews.com. The new website's privacy policy was adopted to "align with NBC Universal standards in privacy," the network's chief digital officer, Vivian Schiller, told me. "If you go through it with a fine-toothed comb, I don't think you'll find it much different," she said. But there are a few key things about the changing privacy policy that you should know.

USA Today And MLB Launch Sports On Earth (FishbowlNY)
USA Today and Major League Baseball's Advanced Media team have formerly announced the sports venture we've been hearing about for the past few months.

Vice President Laura Evans Leaves Washington Post (Politico / Dylan Byers On Media)
In a memo to staff, the Washington Post announced that Laura Evans, the company's vice president of research and chief experience officer, will leave the company for Dow Jones, effective immediately. Poynter / MediaWire Evans becomes the fourth high-level executive to leave the Post this year. Managing editor Raju Narisetti left the paper for The Wall Street Journal, which is operated by Dow Jones & Co., in January. Investigative reporter James Grimaldi joined the Journal after taking a buyout from the Post in April. Katharine Zaleski, the Post's executive director of digital news, left the organization in May to join a video startup. And in late June, Liz Spayd confirmed she'd be leaving her managing editor job at the Post at year's end.

Critic Faces Death Threats Over Bad Dark Knight Rises Review (Time / NewsFeed)
Marshall Fine, a syndicated film critic and host of the blog Hollywood and Fine, published the first negative review of The Dark Knight Rises on Rotten Tomatoes, breaking the film's 100 percent streak on the site's "Tomatometer." Batman fans reacted by threatening to kill him. The Associated Press Aggregating website Rotten Tomatoes suspended user comments on movie reviews of The Dark Knight Rises after commenters reacted harshly to negative reviews of the film and made profane and threatening remarks about the critics who wrote them.

The Associated Press Introduces A New... Print Product For Members (Nieman Journalism Lab)
At a time when "digital first" is the slogan du jour in newspaper corner offices, The Associated Press is offering its subscribers a product -- one that's meant to be printed out, ink-on-paper style.

Autodesk Buys Mobile Video Shooting Star Socialcam For $60 Million (AllThingsD)
Socialcam, the quick-growing mobile video start-up, has quickly found a buyer. Autodesk, known for its 3-D design and visual effects software, has agreed to buy Socialcam, in a deal worth approximately $60 million, both companies said. NYT / Bits Autodesk is known for architectural and design software, but in recent years has started offering products aimed at ordinary consumers. Besides Socialcam, which makes video authoring and publishing software, Autodesk paid $32 million for Instructables, a how-to site where people swap ways of building everything from pizza ovens to robots. And it purchased a company called Pixlr, which is an online photo editor, for an undisclosed sum. Autodesk also developed consumer software for drawing and painting online, which it calls SketchBook. TechCrunch The Socialcam app launched about 18 months ago, then as part of live streaming startup Justin.tv. Then, last August, it spun out from the larger organization, taking CEO Mike Seibel with it and operating as an independent startup with just a handful of employees. Over the past year, the lean team has continued to iterate on the product, first adding Instagram-like filters, and later giving users the ability to add themes and soundtracks to their videos. AllFacebook Socialcam, you probably notice, has been popping up in news feeds a lot lately. GigaOM The mobile app has generated 16 million downloads on iOS and Android. Socialcam has 55 million active monthly users on Facebook, making it the top Facebook app. AppNewser The deal is expected to close this October, at the end of Autodesk's third fiscal quarter for 2013.

Networks Schmetworks: The Race Is On To Recast The Newscast (CJR)
While the big three networks struggle to adapt to the world of mobile, on-demand delivery, a number of experiments are under way that seek to redefine the form and delivery of Web-based video journalism, and in the process to reinvent the newscast for the 21st century.

Motorcyclist Names New Editor In Chief (FishbowlNY)
Marc Cook has rejoined Motorcyclist, this time as its editor in chief. Cook previously worked at the Source Interlink Media publication from 1999 to 2002, most recently as its executive editor. FishbowlLA He left Motorcyclist and spent the last eight years as the editor in chief of Kitplanes, an amateur-built airplanes journal.

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