Comcast pissed off the wrong customer last week when it botched a service call with Ryan Block, former editor of the tech site Engadget and product developer at AOL.
As fellow PRNewser Shawn Paul Wood posted earlier, “flacks who enjoy the various #PRFail called it ‘priceless’”. In case you missed it, you can hear what went down at the link: Comcast ‘Provides’ What May Be The Worst Service Call Ever. ”
A week later, the company’s Chief Operating Officer Dave Watson calls it “typical”, saying the incident was “painful to listen to” but that the rep “did a lot of what we trained him…to do.”