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Apologies

Tony Dungy Can’t Decide How He Feels About Michael Sam

tony-dungy-inspires

Today former NFL coach/current NFL analyst Tony Dungy had to issue a clarifying statement after an earlier quote he gave to the Tampa Tribune regarding the draft status of Michael Sam. Here’s what he said several weeks ago:

“I wouldn’t have taken him Not because I don’t believe Michael Sam should have a chance to play, but I wouldn’t want to deal with all of it. It’s not going to be totally smooth…Things will happen.”

Dungy didn’t clarify what those “things” were at the time, but we have a feeling that old NFL guys coming out of the woodwork to give their opinions would be one of them.

Today he issued a clarification that didn’t really clear things up at all.

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Comcast Cries Mea Culpa on ‘Hellish’ Service Call…But Does It Make a Difference?

bad customer service comcast

Comcast pissed off the wrong customer last week when it botched a service call with Ryan Block, former editor of the tech site Engadget and product developer at AOL.

NPR called it “condescending“; Gawker called it “hellish“; The Verge called it “a nightmare“; Yahoo called it “terrorizing.”

As fellow PRNewser Shawn Paul Wood posted earlier, “flacks who enjoy the various #PRFail called it ‘priceless’”. In case you missed it, you can hear what went down at the link: Comcast ‘Provides’ What May Be The Worst Service Call Ever. ”

A week later, the company’s Chief Operating Officer Dave Watson calls it “typical”, saying the incident was “painful to listen to” but that the rep “did a lot of what we trained him…to do.”

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Sky News Reporter Goes Looting Through Malaysia Airlines Flight 17 Luggage (for News)

sky news luggageJust when you think network news can’t get any worse, ratings rears its ugly head and forces reporters to do things you never thought possible outside of a lawsuit. This time, the ne’er-do-well culprit is the UK’s Sky News (a Rupert Murdoch joint).

Tragically, the victim is, again, Malaysia Airlines.

With MH370, the flight seemed to vanish into the ether, like all those horror stories about the Bermuda Triangle. And just when the airliner had that atrocious “breaking news” down to a minimum, the unthinkable happened over the Ukrainian coast as MH17 was shot down…presumably by separatists in the region.

And then Sky News went rummaging through the luggage of the dead passengers on live television.

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CNN Reporter Calls Israelis ‘Scum’ as They Bomb Gaza

cnn reporter scum

Meet CNN International Correspondent Diana Magnay.

She used to cover the millennia-old tension between Israel and the rest of the Middle East until recently. Why no more? She had a bad day at the office recently during the most current dust-up on the Gaza Strip.

Behind her report in “The Situation Room” were some onlookers who were cheering the explosions from missiles launched by the Israeli army. Much to Magnay’s chagrin, she called our allies to the east “scum” and lost her gig.

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7-Eleven’s Birthday Week Thwarted Because of New App Glitch, Makes It Right All Month Long

slurpees

ICYMI: these glorious sugary rainbows of greatness were being given away 12 ounces at a time on July 11. Free. (Get it? 7 [July] 11?)

It’s been a tradition since 2002 that anyone can waltz inside a local 7/11, grab a small 12 oz. cup, and fill up on this sweet elixir of Texas love (born here, based here, y’all). This year, something went awry when 7-Eleven attempted to bring more technology to the mix. For months, the convenience empire has been promoting its fun little ‘Only at 7-Eleven’ app. When you download it, you would benefit from push-text offers sent exclusively to your phone.

Only, that didn’t happen for some folks, and America went nuts.

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#PRWin for Frontier Airlines: Free Pizza for Stranded Passengers

frontier airlinesI know, right?

How many of you in PR land wish you were stranded on that plane? Most of us has been leave-in’ on a jet plane, don’t know when I’ll be back again … because of a client. And then, it happens. The engine bustles. The flight attendants gristle. And the plane stops for hours!

As we know, this is some of the most uncomfortable time you will ever spend anywhere. It is one of the very reasons some people abhor air travel, and following the recession, that is not a sentiment airlines can afford to have.

And then Frontier Airlines Captain Gerhard Bradner (seen pictured above) put an end to all that bickering because pizza heals all wounds.

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Sears, Walmart Apologize for Selling Nazi Poster (No Comment from Amazon)

walmart

Today we learned that three of the country’s largest online retailers do not effectively screen the products they offer for evidence of Nazism.

On Monday, Digiday reported on the news (first broken by Heeb last week) that Walmart‘s online store offered shoppers a poster featuring an image of the gate at Dachau concentration camp, which was the very first opened by the German government to hold political prisoners in 1933 (and at which tens of thousands of innocent people died). The fact that the saying on the gate reads “work makes you free” is especially perverse.

Further searches revealed that Amazon and Sears also featured the item online. Their excuse? The dreaded “third party vendor.”

Let’s compare their statements.

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Sheryl Sandberg Shrugs Off Facebook’s Latest Scandal

Mark Zuckerberg has yet to begin his apology tour for Facebook’s latest crossing of the invisible line with a research paper that did not get pre-approval from the ethics board at Cornell University.

Today, however, Sheryl Sandberg addressed the matter at a totally-not-related event. Robinson Meyer of The Atlantic sums up her reponse in popular emoji form:

That’s pretty much it. A quote after the jump…

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The New York Times Declares Apologies Pointless

SorryNotSorry

NYT business reporter Andrew Ross Sorkin’s #ApologyWatch tag pretty much petered out, much to the joy of whoever kept reminding us that someone else came up with it first.

Yesterday, though, the Grey Lady ran a piece by David Greenberg of ethics and compliance solutions provider LRN that caught our attention. The issue: why do so many apologies come across as insincere and lame? The answer: because no one really wants to make them and no one really wants to hear them.

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David Cameron Apologizes for Former Comms Chief/Convicted Conspirator

Contrary to what Twitter may have told you this morning, the biggest news out of Britain does NOT involve a Queen and a throne.

The long-running News of the World phone hacking trial is nearing its end–and while Rupert Murdoch confidante Rebekah Brooks got off scot-free, top hack-turned-flack Andy Coulson has been found guilty of conspiring to “break into” the phone of a murdered teenager.

Coulson is now best known as Prime Minister David Cameron’s former head of communications. Cameron’s response to the verdict? Apologize. Immediately.

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