Coke

In partnership with agency Leo Burnett, Coke created “Small World Machines“, vending machines that function as soda-dispensing communication portals. In an experiment aimed at promoting mutual understanding and camaraderie between citizens of India and Pakistan, two countries engaged in long-standing religious and political disputes, one machine was placed in Lahore, Pakistan and another in New Delhi, India. The machines allowed people to see and interact with each other, and, perhaps most importantly, complete shared tasks. Once the tasks were successfully completed, the machines rewarded people’s amicable teamwork by dispensing a Coke.

Jackie Jantos, global creative director at Coca Cola, said that the idea of creating stories around shared experiences goes back to the roots of Coke as a brand that started at a soda fountain, which is in itself a communal experience. Coke’s website says: “In 1971, Coca-Cola taught the world to sing through its iconic ‘Hilltop’ ad. More than 40 years later, the brand invited the people of India and Pakistan – two groups used to living with conflict – to share a simple moment of connection and joy with the help of technology.”

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The company fired CEO/former Apple man Ron Johnson in April after a big sales dive and followed his exit with an all-media campaign designed to address the backlash over controversial changes adopted during his tenure. It all started with this apologetic TV spot:

JCP continued the campaign by turning its social media forums into customer service complaint lines, promoting the #jcpListens tag and asking for feedback on Facebook and Twitter in order to absorb frustrated shoppers’ many suggestions on how to improve the business.

Thanks for sending in all of your feedback! We’re off for tonight, but we’ll be back in the morning. #jcpListens

— jcpenney (@jcpenney) May 3, 2013

The chain didn’t just ask for ideas; it got specific.

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Mike Cole, who heads the sales and strategy team at Reddit, recently shared the below ad pitch (in the form of a slide deck) with AdAge. While some of the images may be laugh-out-loud funny, the message is quite clear: Reddit is the new “mainstream media”, and advertisers should want a piece of the 400-million-visitor pie.

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According to Socialbakers, which has been measuring brand responsiveness on Twitter since the fourth quarter of 2012, companies in the finance, airline, and telecom industries dominate the Twitterverse with respect to effective and quick responses (we wonder if this has anything to do with the fact that these industries often make us want to tear our hair out, and therefore have much to gain by providing excellent customer care). While the latest stats prove that these businesses continue to lead the charge, some under-performing industries like retail have recently shown notable improvement.

In fact, every industry studied has shown at least some improvement in their Twitter response rates, demonstrating that brands are recognizing the importance of social media interactions.

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Scientists, reporters and TV personalities have inundated the public with scary facts detailing how the snakehead fish is a voracious predator that can decimate entire species of indigenous fish and wildlife, upsetting the precious ecological balances of entire ecosystems. Oh, and did we mention the snakehead fish can slither—well, more like wiggle—on land and breathe air via suprabranchial chambers? Well, it can. So load your guns and lock your doors. Snakehead fish are coming after your daughters.

Snakeheads do pose a serious and ecologically costly threat to our communities. They’ve proliferated in the Washington, D.C. area, and have even been spotted in New York City’s beloved Central Park as well as in Florida and California. So the public has every right to be both intrigued and concerned. Snakeheads are spreading. Naturally scientists, anglers and environmentalists are all asking the same question: What should we do now?

This is where public relations can play an important role. The snakehead fish, also known as Frakenfish or Fishzilla, has a horrible reputation. And there is no un-ringing the bell on this ecological development. The snakehead is here, and we must deal with it. Perhaps a savvy PR strategy can help contain the snakehead’s expansion by motivating its only natural predator: the public. However, people aren’t too keen on eating anything with “snakehead” in the name. It doesn’t really read well on a menu.

So can public relations help integrate the snakehead into our cultural palate? With a new name, can the snakehead fish be the next Chilean sea bass?

What would you rename the snakehead fish? Let us know.

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That man, of course, was KFC founder Colonel Harland David Sanders, and this week the trusty fourth estate brings us multiple stories about residents of Palestine’s volatile Gaza Strip region going above and beyond for a little taste of his special sauce.

Finger lickin’ good PR? Yeah…no.

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The spot, created by PR agency Olson and crowdsourcing platform Tongal, will run tonight in five Dunder Mifflin “branch” markets (Scranton, Utica, Akron, Albany, Syracuse).

While back in 2011 some thought that the concept of reverse product placement in the form of an entire company was sure to be a failure, the real-world Dunder Mifflin has grown into a multi-million dollar brand that is now among the best-selling brands in the office-supply category. We guess having sales geniuses like Dwight in your corner can make all the difference, especially when he delivers nuggets of marketing gold like, “To me, success is simply the opposite of failure.” Indeed.

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To make matters worse, it seems that less-than-cool kids aren’t the only people who don’t “belong” in A&F clothing — when garments are damaged and/or cannot be sold, rather than donating the clothes to people who need them, the company reportedly burns them. Why? Because homeless people aren’t the sort of brand representation A&F wants. So basically, Abercrombie has sent this branding message into the universe: “Six-pack abs and chiseled jaw required. Soul optional”.

In response, Greg Karber decided to give Abercrombie a brand makeover. After sifting through the “douchebag section” of his local Goodwill thrift shop for donated A&F clothing, Karber headed to LA’s Skid Row to hand out the clothes to the homeless, who, after displaying initial reluctance to accept the clothing (which Karber attributes to a fear of looking like “narcissistic date rapists”), eventually accepted the A&F clothes, completing phase one of Karber’s mission.

However, in the video below, Karber says that he can’t “clothe the homeless or transform a brand” all by his lonesome, and urges viewers to get involved. A grassroots re-branding campaign to teach a company to grow a soul? Like we said before: we sense a Glee episode coming on…

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The New York Times reports that many businesses and industry groups now plan to follow the food industry’s example by offering the public more detailed information about how and where their clothes are made. H&M and Zara have agreed to sign a new “factory safety accord,” and major names like Disney, Nike, and Walmart may follow with campaigns designed to appropriate the “green,” “organic,” and “fair trade” themes favored by food and household goods marketers in recent years. The purpose of this material, of course, will be to highlight the brands’ corporate social responsibility efforts and distance them from horrific accidents like the one in Bangladesh.

It’s nothing new for fashion: upstarts like American Apparel began using their own “fair trade” practices as key selling points some time ago. Yet, despite AA’s success, retailers like Maggie’s Organics and Everlane (tagline “Luxury Basics. Radical Transparency.”) remain few and far between.

Not for long.

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Now, the company is taking advantage of a happy coincidence — the fact that part of its logo happens to look like the Danish flag — to welcome people to Denmark, recently voted the “happiest country in the world” by the United Nations.

In honor of the Danish tradition of greeting arriving visitors by waving flags, Coke’s local agency, McCann Copenhagen, created an interactive airport ad that dispenses flags. Coke says it’s purpose is to “let Coca-Cola and Denmark spread happiness together.” The below video of a case study shows people’s reactions to the machine.

Little kids and elderly people jubilantly waving flags as loved ones rush to greet them, all made possible by Coke. We’d categorize this as a highly creative branding win.

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While Mark Zuckerberg says he is very encouraged by the expansion of the image-sharing network, he clearly does not plan to open the commercial floodgates until he’s good and ready. In his own words, Instagram must first focus on “build[ing] community” before determining how best to use its considerable potential as an ad/marketing forum. We can see why Zuckerberg prefers to take low-risk baby steps, no matter how impatient advertisers may be.

In the meantime, brands and their social media teams should be quite happy to learn that they do have more promotional options on Instagram thanks to the newly introduced function “photos of you,” which allows users to tag any other existing account—be it a friend, a celebrity, a local business, or a big-name brand—in their own pics. Amateur lensmen and brand managers alike will receive notifications when others tag them, and they can then choose whether to display these images on their own public feeds.

Can you say “pre-approved user generated content?”

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Turns out, we may have been right.

When speaking with Business Insider last week, Robin Lewis, co-author of The New Rules of Retail, claimed that A&F CEO Mike Jeffries “doesn’t want larger people shopping in his store, he wants thin and beautiful people. He doesn’t want his core customers to see people who aren’t as hot as them wearing his clothing. People who wear his clothing should feel like they’re one of the ‘cool kids.’”

So what exactly deems a kid cool enough to earn the privilege of wearing the A&F brand? In a 2006 interview with Salon, Jeffries said, “In every school there are the cool and popular kids, and then there are the not-so-cool kids. Candidly, we go after the cool kids…We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely.”

So who’s automatically excluded from this “cool” group? Girls above a size 10, apparently. Abercrombie doesn’t even list women’s XL or XXL on its size chart. According to Lewis, the only reason Abercrombie offers XL and XXL men’s sizes is likely to appeal to beefy athletes. continued…

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Nevertheless, brands love spokespeople. Brands need spokespeople to provide that human element that connects with the complex psychology that is consumer behavior. From Donald Trump to Eva Longoria, personal branding is big business, and a dangerous one, because all humans are fallible. But if there were ever a control in the experiment of personal branding, it would be Tim Tebow. The guy is as clean as a bag of cotton balls.

In fact, Tim Tebow’s personal brand is so sterling that even without a job—he has yet to be picked up by an NFL team after being dropped by the New York Jets—his sponsors aren’t worried at all. ESPN, Nike, TiVo, FRS, Fox Sports and Jockey are all on board with whatever happens next in his career, even if it doesn’t include football. Those brands are even lining up to retain his services after he hangs up his cleats. That’s personal branding done well. But there is more to successful personal branding than avoiding mug shots and visiting children in the hospital.

There is authenticity. Tim Tebow lives according to the values he espouses regardless of what his handlers, agents and PR people do. Tim Tebow runs the Tim Tebow show (which is his life), and his fans adore him for it. In a parallel universe, Charlie Sheen fans feel the same way about his personal brand. For some reason, many PR experts struggle with this idea of authenticity. So do young celebrities like Justin Bieber and Miley Cyrus; it’s hard to be authentic when you are still wrestling with who you are and the trappings of becoming an adult. continued…

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Newby appeared on a Creative Week panel along with Mount Gay’s global brand director and others from Radical Media’s team on Tuesday in New York to discuss the repositioning strategy and launch of its Black Barrel product. The multimedia effort included new graphics, print ads, video and redesigned website that brought the brand’s history to life. Their brand ambassador program is now spreading the word about Black Barrel.

Strategic evolution: Mount Gay’s earlier print ads featured product shots with the tagline “the rum that invented rum”. The agency tapped further into the brand’s history as the world’s oldest rum, which became a natural strategy, Newby said. The new line, “There’s a time and a place” captures the brand’s provenance and its slow double distillation process in copper stills. Mount Gay’s M.O. is “rum is ready when it’s ready, not before.”

Competition: “Everyone else focuses on flash and beach scenes”, said Justin Wilkes, Radical’s president of media and entertainment. Their biggest competitors include Bacardi and Captain Morgan. Added Fannie Young, Mount Gay’s global brand director. ”We wanted to position the brand in a more premium space.”

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According to

“Marketing executives are growing increasingly concerned that tight budgets and the lack of a clear strategy for implementing digital technologies are hurting their company’s ability to compete in the digital age,” said Brian Whipple, global managing director of Accenture Interactive. “There is a clear performance gap between the demands of the marketplace and the ability of marketing organizations to apply the digital technology talent required to be more effective.”

This shift in focus is translating into changes in two major areas: increased investment in digital capabilities, and improved collaboration between in-house and agency marketing and communications efforts. Here’s how the results of the survey break down regarding those two major categories:

Increased Investment in Digital Capabilities:

• 66 percent of marketing executives said they will allocate at least one quarter of their budget to digital marketing next year.
• 23 percent said that more than half of their spending will be dedicated to digital marketing.
• 48 percent said they would spend more on managing customer data.
• 40 percent will increase spending on web analytics.
• 39 percent will spend more on marketing analytics.
• Half of the executives polled said they plan to initiate an internal reorganization to become more digitally focused, while over half said they plan to hire more people with the necessary digital skills.

Improved Internal and Agency Collaboration:

• 55 percent of marketing executives said they were satisfied with the level of collaboration with their outside agencies. However, the rest of the results indicate a less positive experience.
• Only 36 percent said that their agencies execute flawlessly.
• 36 percent said that the agencies are not able to deliver what they promised.
• Only 44 percent said that agency partners help marketing executives transform their marketing organization.

This indicates that greater collaboration between in-house and agency efforts may help smooth the transition to digitally-focused marketing. continued…

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