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PR Fail

#PRFail: Fining Customers for Bad Reviews

sad wedding

Here’s why Airbnb is here to stay: PageSix reports that the Union Street Guest House in Hudson, New York, fines the recently wedded $500 for any and every negative review posted online by their wedding guests.

No, this is not a joke.

Per the Union Street Guest House policy on their website:

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Why the Redskins Lost PR Points by Hiring Burson-Marsteller

redskins_facepalmFULL DISCLOSURE: I am a proud former Burson employee.

That said, the Washington Redskins lost whatever integrity they had left when they hired Burson-Marsteller yesterday. Don’t get me wrong, the hire made sense. If B-M is known for anything, it is a powerful one-two combination of public affairs and crisis communications.

Those are two things that team and its thick-headed owner sorely need.

The problem is that Redskins owner Daniel Snyder didn’t hire them to help his football team do the admirable thing. He hired B-M to help his team continue to do the wrong thing.

And there goes his credibility, swirling down the drain.

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September 11: How The Teenage Mutant Ninja Turtles (of Australia) Forgot

never_forget“Never Forget.”

It was the rallying cry heard ’round the world following that fateful day of Sept. 11, 2001–and it’s still a very sensitive topic for many in the United States and beyond.

Paramount Pictures Australia came a little too close to that memory for comfort in promoting its upcoming film Teenage Mutant Ninja Turtles–and had to issue a quick apology after social media took notice.

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Baby Products Company Gives Mom Bloggers Candy in Pill Bottles

Today we learned that a company specializing in baby products tried to promote its name at the recent BlogHer conference by hiding candy in the least acceptable place: pill bottles.

pill-candy-hed-2014

The bottles weren’t real, of course, but they looked real enough to create something of a stir at the event.

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Obama Administration Locks Out White House Press Corps (Again)

obama white house

In a word… Yes!

To quote a poet laureate somewhere in the annals of baseball, “It’s like deja vu all over again.”

You may recall a story last week about journalism groups, led by the Society for Professional Journalists, demanding the Obama Administration open up the doors to give them the access they were promised almost seven long years ago. Now, someone in the White House is at it again.

And this time, it gets even shadier because the meetings in question concerned two top Democratic Super PACs.

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The NFL Shows How Much It Cares About Domestic Violence

ray rice

With all the hubbub about civil unrest in the Middle East, Ukranian dissent and Comic-Con, you may have missed the slap heard ’round the world.

No, not the one that Baltimore Ravens’ running back Ray Rice landed on his (for now) wife that knocked her out so cold that he dragged her unconscious body out of an elevator.

We mean one the NFL delivered in response to that cowardly act by Rice: Suspended for two whole games. For those not in the know, if you smoke a joint and get caught in the NFL, you’ll be suspended for four games.

See the problem now?

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Where’s the LUV? Southwest Airlines Kicks Passenger Off Flight for Tweeting

LUV

In most circumstances, love (or LUV, Southwest Airlines’ NYSE Symbol after its home airport Love Field) does go a long way. In the case of Minnesota resident Duff Watson, it got him kicked off the plane.

According to his hometown CBS affiliate WCCO, Watson was asked to leave a Southwest Airlines flight from Denver to Minneapolis because he allegedly threatened the safety of an agent via Twitter. His tweet called out an agent by name, gave her the distinctive title “rudest agent in Denver,” and directed it at @SouthwestAir shortly before takeoff.

The complaint didn’t work out the way he planned.

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AP #MH17 Tweet Traumatizes English Teachers, the World

AP Tweet Crash LandsThe humble comma — its inclusion can mean life or death for panda bears (and pilots alike), as well as the difference between respectable reporting and an horrific #PRFail.

Case in point: the single tweet posted by the Associated Press late this morning suggesting that the Dutch military plane carrying bodies from Malaysia Airlines Flight 17 had crash landed in Eindhoven, when all it really did was land. Read more

Raleigh Firm Attributes Fake Release to Mayor’s Office

FAKE release

(Pic via newsobserver.com)

Yesterday the Raleigh, North Carolina-based firm Misner & Associates defended its decision to issue a press release falsely attributed to the city’s mayor Nancy McFarlane and her communications team.

The release, created to promote a biker festival run by Misner client Ray Price, was printed on what looked like official city letterhead and mailed to local publications; the “letter” listed the mayor’s spokeswoman as a contact alongside Scott Misner himself.

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Comcast Cries Mea Culpa on ‘Hellish’ Service Call…But Does It Make a Difference?

bad customer service comcast

Comcast pissed off the wrong customer last week when it botched a service call with Ryan Block, former editor of the tech site Engadget and product developer at AOL.

NPR called it “condescending“; Gawker called it “hellish“; The Verge called it “a nightmare“; Yahoo called it “terrorizing.”

As fellow PRNewser Shawn Paul Wood posted earlier, “flacks who enjoy the various #PRFail called it ‘priceless’”. In case you missed it, you can hear what went down at the link: Comcast ‘Provides’ What May Be The Worst Service Call Ever. ”

A week later, the company’s Chief Operating Officer Dave Watson calls it “typical”, saying the incident was “painful to listen to” but that the rep “did a lot of what we trained him…to do.”

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