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U.S. Airways Tweets Some Hardcore Porn

So now we now know which airline had the worst possible day on Twitter.

We’re not going to share the image in question because WOW, but we are currently trying to figure out what the hell happened.

Here’s the exchange that preceded what will almost certainly be remembered as history’s most unfortunate corporate twitpic:

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9 (More) Brands That Gave Us Their Takes on ‘Mad Men’

mad-men-poster season 7

While our own Tonya Garcia already offered a quick list of social media promos tied to last night’s “Mad Men” premiere, we couldn’t resist a follow-up.

See, there was one question we just had to answer: Is real-time marketing deader than Don Draper’s career?

Find out after the jump!

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Bad Headlines Keep Coming for Airbnb

airbnbA PR pro in Manhattan wanted to make a little money while out of town over a recent weekend, so she “rented” her apartment to a woman claiming to be an active service member who just wanted “a place to hang out before she got shipped out.”

The rest of the story is, at this point, predictable: the publicist got a call from the cops after a man who was visiting her apartment for a “massage” slashed the woman paid to provide it; on re-entering her abode, she found the telltale signs of illegal activity.

One anonymous sex worker (aka the world’s most reliable source) told The New York Post that “It’s more discreet and much cheaper than The Waldorf.”

So it is. The point here is that Airbnb’s promise comes with some very unique challenges.

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Bloomberg: ‘NSA Knew about Heartbleed Bug for Two Years’

nsa heartbleedAnd things were going so well with the National Security Agency’s community relations repair after the Snowden ballyhoo. No? Oh, then never mind. Let’s just pile on because this report is so many shades of crap.

Last week, the technology community were flipping its lid because of a nasty virus called “the Heartbleed bug.”

In essence, if you have any presence on social media, you may want to change your passwords, like now (check out this nice breakdown from the sages at Mashable). At any rate, it skeered a few million people and it turns out the NSA may have known about this thing — and exploited it for its benefit — for two years.

Whoops.  Read more

UPDATED: American Airlines Customer Service Includes Reporting Terror Threats on Twitter

In case you missed it, many in our industry feel that social media management and customer service teams should work in unison. The idea is that the fall of the silos separating these disciplines will improve the performance of both.

American Airlines is one account that blends the two well, but yesterday a very odd interaction demonstrated, once again, the challenges of engaging with users in real-time. From BuzzFeed editor Samir:

Of course, the user in question is 100% responsible. But what’s the correct way to respond to a message like this one?

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The Multifaceted Asian Consumer Market

Uniqlo Store SoHo Mannequins1 Cropped“Overall Asia is a market in flux, with radical changes and an influx of tech and global brands. It creates a society where consumers are being pulled in different directions”, said Bernd Schmitt. Not only are there distinctions between developed and emerging Asian countries, but he noted it’s also important not to generalize or stereotype Asian consumer and cultural trends.

Schmitt’s perspective is based on extensive experience living, working and traveling throughout Asia. He’s a visiting professor at Singapore’s Institute on Asian Consumer Insight (ACI) and professor at New York’s Columbia Business School. He recently spoke at an event in New York about his latest book, The Changing Face of the Asian Consumer. Joining him were panelists Colin Mitchell, Ogilvy & Mather’s worldwide head of planning, and Brian Buchwald, CEO/co-founder of Bomoda, a marketplace for Chinese consumers to purchase premium global brands.

The main takeaways focus on the interplay of economic, cultural, brand and market factors.

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THIS JUST IN: Cannabis Sales Creating Some High Times for U.S. Business

THIS JUST IN 2If you watch the news, you may recall there was this mild kerfuffle about legalizing the hippie lettuce.

And in Seattle and Denver (where they smoke so much weed that with a good southern and western front, the entire state of Idaho is baked for about 10 days), it was permitted.

People were happy rolling more joints than burritos. Hipsters would sit on the City Hall steps in makeshift Hookah lounges. And the police would just mosey on by, while considering a trip to get some waffles from some reason.

Then, this report from the Marijuana Business Daily (yes, that’s a thing) offers some reasons on why marijuana may be legalized nationwide in a couple of years. In fact, 8 billion of them. Read more

The Ticker: Startup Funding; Accidental Hacks; Meta Crowdfunding; Hamm on Draper; Social Not Working

Brands, Political Interests Tweeted the ‘Mad Men’ Premiere With Varying Degrees of Success

petco mad menSo how good was it to see Mad Men back on the screen? And Neve Campbell for that matter?

Knowing that this was going to take over Sunday night television, brands went all out in their attempts to get clever on Twitter for the premiere. We’ll start with the strange: Petco, the pet supply store, got in on the action with tweet above. Glad Men? More like:

confused dog

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President Obama Hits The GOP, Takes His Voting Rights Message To The People

pres obama NANOn Friday, President Obama appeared at the White House to announce the resignation of Secretary of  the Health and Human Services Department, Kathleen Sebelius. You’d think healthcare would be on his mind all day. Instead, hours later, he was talking about voting rights at the National Action Network annual conference.

The conference, an event hosted by Rev. Al Sharpton‘s civil rights organization, was certainly an appropriate place to broach the topic. And the way he used his speech to present the topic is actually one that will extend beyond the Sheraton ballroom where he delivered it.

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