TVNewser AgencySpy TVSpy LostRemote FishbowlNY FishbowlDC SocialTimes AllFacebook 10,000 Words GalleyCat UnBeige MediaJobsDaily

Posts Tagged ‘American Red Cross’

PR Fail: Did the Red Cross Double Your Sandy Donation?

American Red Cross Hurricane SandyThis week a LinkedIn editor’s personal story highlighted a significant and previously unreported problem with the American Red Cross’s uneven Hurricane Sandy relief efforts. Due to a technical “issue”, the organization’s online payment system charged “an unknown number” of well-meaning supporters twice for the same donation.

While the Red Cross claims to be “working quickly to resolve the issues” that affected “a small number of donors”, its spokespeople have yet to release a statement despite reports of efforts to contact each affected individual.

We shouldn’t have to say it, but this is not the proper way to address a potential PR crisis–however isolated it may be.

The longstanding aid group has already received a good bit of mixed-at-best media attention for its “slow” response to the Hurricane Sandy crisis. Lest we forget, the American Red Cross is not a nonprofit organization, and headlines about “raking in $150M in the name of the storm” do not boost the public profiles of prominent charity brands like this one.

Of course, technical snafus are an unavoidable part of modern life. But we classify this story as a PR Fail because the Red Cross didn’t mention it until the post surfaced on LinkedIn this week—and its reps have yet to offer any specifics beyond a claim that the issue affected “fewer than 1 percent of donors.”

Read more

Mediabistro Course

Brand Writing

Brand WritingStarting November 5, learn how to expand your brand with strategic marketing copy! Taught by an award-winning content creator, Julian Mitchell will give you the tools to create powerful, seamless messages across multiple platforms and help you to determine the most effective ways to communicate with your customer. Register now!

Koppel Joins Mercy Corps as VP

Andrea Koppel, a former CNN correspondent, has joined Mercy Corps as VP of global engagement and policy.

Prior to joining the nonprofit, which helps local communities around the world cope with societal issues tied to hunger, climate change, and other problems, Koppel was the director of international communications at the American Red Cross. While there, she handled the comms strategy in the aftermath of the devastating 2010 Haitian earthquake.  She also spent time as SVP of comms at M+R Strategic Services, a public affairs firm.

She was also a journalist for 20 years, covering the U.S. government and working as CNN’s Beijing Bureau Chief and Tokyo correspondent. She’s won both an Emmy and Peabody award.

Outreach Efforts Continue in the Wake of Japan Quake and Tsunami

While sitting on a panel at the SXSW conference with three other executives from Japanese mobile and social networks, Takahito Iguchi nearly broke down when he got to a slide on his deck that said “SAVE JAPAN.” According to the New York Times story about the panel discussion, “the executives described in interviews how mobile and social sites became vital when the earthquake struck because landlines went down, as did voice and e-mail services on cellphones.”

Tak Miyata, SVP of global business at Mixi says, in the story, that his site’s traffic went up 800 percent.

SXSW attendees have demonstrated their awareness of the aftermath of Japan’s earthquake and tsunami, with donations to SXSW4Japan nearly reaching its $50,000 goal.

Social networks, media outlets, and other businesses and organizations have been getting the word out about news and philanthropic efforts following the quake and tsunami. After the jump, a few examples.

Read more

‘Knowledge Partners’ Join Experts on Health Site

ShareCare.com, created by TV’s Dr. Mehmet Oz and Jeff Arnold, founder of WebMD (in partnership with Harpo Studios, HSW International, Sony Pictures Television, and Discovery Communications) is an interactive site that promises to gather “collective wisdom” to help visitors live better. To that end, they’ve brought in medical experts and national nonprofits like AARP and the American Red Cross and companies, a.k.a. “knowledge partners,” like Unilever and Colgate-Palmolive.

Marketers participating on the site are paying between $1 million and $7 million and will have their logos and names attached to their advice. Paul Ewing, a senior director for patient marketing at Pfizer, another “knowledge partner,” told the New York Times that they won’t answer questions around the products the company offers. Still, it sounds like this site will serve as a means for the participating companies to build reputations as wellness experts while telling people to take their advice with a grain of salt.

Read more