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Posts Tagged ‘Blackberry’

Best Buy, BlackBerry Promise Change, But It Sounds Much the Same

In the face of changing consumer habits and shifts in mobile technology, two business giants — Best Buy and Research in Motion — have announced changes in their business strategies.

After a weak earnings report, Best Buy says it’s going to close 50 stores and cut 400 jobs. The news comes just a couple of months after a Forbes article ran with a headline “Why Best Buy is Going Out of Business… Gradually.” The article pointed to poor and annoying customer service along with some product flops (like 3D TV) and retail’s move online as reasons for Best Buy’s slow demise.

More recently, CNET called Best Buy a showroom for Amazon. Ouch.

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Four Steps to Get BlackBerry Back on the Positive Path

Photo: Adrian Wyld/AP

News today from BlackBerry is that Research in Motion is offering $100 worth of free apps and a month of free tech support to customers to make up for the outage last week. Apps will be available for download starting Wednesday, and the freebies include the game Bejeweled, photo editing apps, and a radio app.

According to the press statement about the offer, customers in the U.S. experienced one day without service while those in Europe had three days of interruptions.

Along with the video apology from RIM exec Mike Lazaridis, this is a step in the right direction. But a few games of Texas Hold ‘Em definitely won’t solve Research in Motion’s problems. “BlackBerry is on a sinking ship, and this could topple Research in Motion over the cliff of no return,” writes ZDNet. After the jump, we have four tips to help the company start down the long path of reputation recovery.

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BlackBerry Outage is Over, But the Repercussions Continue

Research in Motion co-CEO Mike Lazaridis has recorded an apology to customers for the global BlackBerry outage that impacted customers this week. In it, he sounds much more subdued than he did back in April, when he stormed out of a media interview because he didn’t like the questions he was asked.

Of course, customers have already taken to all sorts of social networks as well, some re-stating their love for BlackBerry, outage be damned, but more often to declare that they’re buying an iPhone as soon as they can. On Facebook, BlackBerry has racked up thousands of comments; commenters are replying to Lazaridis’ apology video on YouTube; and BlackBerry hashtags had been trending on Twitter.

BlackBerry says things are now back up and running, but the damage from this outage will continue.
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British PM Cameron Threatens to Shut Down Social Media

Photo: PA

In response to this week’s London riots, British Prime Minister David Cameron has proposed a shutdown of social media services including Twitter and BlackBerry Messenger. In a statement, Cameron said, “…[W]hen people are using social media for violence we need to stop them. So we are working with the police, the intelligence services and industry to look at whether it would be right to stop people communicating via these websites and services when we know they are plotting violence, disorder and criminality.”

It’s a page out of the playbook of leaders like former Egyptian President Hosni Mubarak, who interrupted Internet and social media service when faced with the protests in January that eventually forced him from power. Not exactly the company you want to keep.

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Tools Round Up: Google+ for Businesses; a Secret Facebook App; and More

Google+ will unveil new tricked out features and analytics for businesses sometime around the third quarter of this year. No details yet about what those bells and whistles will be, but VentureBeat warns that if businesses decide to jump the gun with a consumer profile, they won’t be able to migrate their info to the business version. (Google+ is also dealing with a hubbub over accounts that were suspended in order to keep fake profiles at bay. Mashable has more.)

TechCrunch had revealed Facebook’s secret iPad app, but then Facebook shut down access. TechCrunch still has pictures.

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RIM Exec Loses It, Shuts Down BBC Interview

Lazaridis holding a Blackberry Playbook tablet. Photo: REUTERS/Robert Galbraith

Faced with a question from BBC reporter Rory Cellan-Jones about Blackberry security issues in India, Research in Motion president and co-CEO Mike Lazaridis made like a dropped call and shut down the conversation, pointing to the camera and telling the person behind it to turn it off. You can watch the exec get rankled here.

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