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Posts Tagged ‘Brian Dunn’

H+K Strategies Working with Best Buy After CEO Resignation

A sharp-eyed tipster saw this story on the Bloomberg site in which a spokesperson from Hill + Knowlton Strategies, Claire Koeneman, the firm’s EVP and head of the financial comms practice, responded to questions about the abrupt resignation of Best Buy’s CEO Brian Dunn. Koeneman was named H+K’s financial practice lead back in June.

We contacted H+K about the story and while the agency confirmed that it is working with the troubled consumer electronics retailer following the CEO’s departure, it wouldn’t give any further detail.

When Dunn’s resignation was first announced, the company said it was due to the need for new leadership. However, now the media is reporting that there’s an investigation into his “personal conduct.”

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Best Buy’s CEO Responds to Negative Media Coverage Via Blog

Best Buy has been hit with a lot of bad feedback lately. A story in Forbes predicts that Best Buy is on its way out due to a bad business model and worse customer service. The retailer waited until a few days before Christmas to tell customers a lot of them wouldn’t have some of those presents they ordered under the tree. The Consumerist reports on an in-store rep who dismissed @Twelpforce‘s solution to a customer problem (brought on by a defective product) despite the fact that the Best Buy website advises customers to use Twitter to handle customer service issues.

Business results haven’t fared well either.

So the CEO, Brian Dunn, has taken to his blog to admit mistakes and refute some of the bad-mouthing. We would provide a link, but in line with the way things are going for the retailer these days, the post won’t come up on our computer. But, both Business Insider and The Wall Street Journal paraphrase and quote the post.

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