Ever since 2002, when United Airlines filed for bankruptcy protection, the company has been struggling to turn a profit and a few heads. Although the former has been difficult to do, the latter was achieved in resounding fashion just this week.
The beleaguered airline took must have included customer service in its cost-cutting measures because it seems United went the route of some terribly lazy PR agencies and “hired” robots to do the work.
How do we know? There’s no attention to detail. There’s no respect paid to needs. And, there’s no person addressed on the subject line.
Poor practices all around.