Delta Airlines says that it continues to investigate how another dog went missing this time at LAX, but maintains that preliminary findings show the company’s procedures were followed. Even still, the airline has offered passenger Frank Romano $200 towards another flight. There are so many things wrong here.
First there’s the issue of missing pets that Delta is developing a reputation for. LAist has three examples since 2010; one dog was killed by a car. And in one separate case cited just to bring the point home, the airline mixed up two children and sent them to the wrong cities.
Being detail-oriented about getting people, pets and cargo from one place to another is a basic that Delta has to master for the sake of its reputation. And whoever wrote the statement in this case isn’t doing the company any favors.