The Audi.360 has a dashboard, but it’s not a new car model. It’s their digital tool for managing their reputation, and it runs 24/7. Audi uses it to track not only their media coverage but also the reputations of their CEO, board members, and their main competitors, BMW and Mercedes Benz.
Judith Piesbergen, from Audi’s issues and reputation management team, detailed Audi’s process for monitoring its reputation worldwide while speaking at the Global Strategic Communication & Measurement Conference hosted by International Association of Business Communicators and Prime Research in New York on Thursday.
The company identified seven key factors that drive its reputation: including management, strategy, financial performance, products and services, social responsibility, appeal as an employer, and ecological responsibility. Audi also benchmarks these measures versus its two key competitors. With so many variables, Prime Research developed the 360 tool to manage the information flow, and it provides real-time information by country and time frame.