The holidays aren’t so jolly for FedEx, which is now battling bad press and late-night jokes after one of its “couriers” was caught on tape tossing a computer monitor over a fence. The monitor broke, the video is viral (and available after the jump), and the damage control has begun.
Matthew Thornton, the SVP of U.S. operations for the company, has filmed a video of his own and issued a statement on the company’s website stating how sorry and embarrassed the company is, restating its customer service standards, and assuring us that the issue has been resolved with the customer.
Also, he wants to make it clear that this was an isolated incident. “It is one person and one package,” he writes.