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Today’s Consumerist notes that Comcast, the biggest media communications company in the world, consistently ranks as one of the most-hated brands in the U.S. because of its notoriously bad customer service.

In an interview with Marketplace, company CEO Brian Roberts says that this wouldn’t be such a problem if the company weren’t so darn successful.

The big question from Kai Ryssdal comes around the three minute mark on this audio clip:

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