Here’s a unique case of damage control in the tech world.

As you can see from the tweet above, popular tech journo Jason Kincaid wrote a blog post laying out his complaints with Evernote‘s performance and calling it “the bug-ridden elephant”. While Kincaid wrote that he loves the service enough to be “familiar with [its] warts”, he also can’t handle certain shortcomings in terms of memory and customer service. Fair enough.

In a move that reflects the way tech does things, Evernote CEO Phil Libin contacted him personally and then responded in a shockingly respectful post promising better software quality in 2014.

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